Jacob Terry

I am a seasoned Senior Technology Consultant with a strong background in the field. My expertise lies in providing strategic technology solutions and driving successful project implementations. My key skills include IT consulting, project management, and client relationship management.

I have a proven track record of delivering high-quality results and exceeding client expectations. My experience spans across various industries, and I have successfully led technology initiatives for clients in both the public and private sectors. I hold a Bachelor's degree in Information Technology and am committed to continuous learning and professional development.

I am seeking new opportunities to leverage my skills and contribute to the success of your organization.

Senior Technology Consultant

UKG Corporation, Indianapolis, US January 2015 - July 2024

• Provided expert technology consulting services to clients, specializing in software installation, configuration, and optimization.
• Successfully implemented and configured UKG Corporation's Workforce Central, Workforce Management and TeleStaff applications, both on-premise and in the cloud, ensuring seamless functionality and user satisfaction.
• Conducted thorough server and environment sizing assessments, providing accurate recommendations for optimal application performance.
• Troubleshot and resolved application performance issues, ensuring smooth operation and minimizing downtime for clients.
• Led the installation and deployment of application service releases, patches, and version migrations, ensuring clients had access to the latest features and enhancements.
• Configured and troubleshooted single sign-on (SSO) solutions, including Azure, ADFS, Okta, and Google, ensuring secure and seamless access to applications.
• Expertly handled firmware validation, upgrades, and troubleshooting for clock devices, ensuring accurate timekeeping and synchronization.
• Created comprehensive migration plans for clients, ensuring a smooth transition from legacy systems to new solutions.
• Provided go-live support to enterprise customers, documenting full process workflows and ensuring a successful implementation.
• Extracted and analyzed customer configurations, creating custom test cases and conducting multi-session testing workshops with customer testing teams.
• Facilitated solution development workshops, working closely with clients to configure and build out customized solutions.
• Conducted dynamic analysis of issues, identifying root causes and providing effective solutions to ensure optimal performance.
• Maintained clear and concise documentation of all processes and configurations, facilitating knowledge transfer and ensuring consistency in client engagements.

Bachelor of Science in Information Technology - Indiana State University