Ruben Urias

Certified Google Data Analytics professional with 10+ years delivering payroll and HR technology solutions across implementation, HR operations, and customer-facing roles. Experienced in ADP Workforce Now and payroll implementation, with strong expertise in data conversion, validation, and analytics (Excel, SQL, Power BI, Tableau, SAP, Salesforce, Oracle). Proven ability to translate business requirements into configured systems and clear client guidance to improve onboarding accuracy and operational efficiency.

Time Implementation Consultant - ADP - Tempe, AZ

(2023-06)

• Coordinated project timelines among ADP teams, clients, and internal stakeholders to ensure seamless implementation.
• Led client implementation projects, coordinating payroll, HR, and timekeeping requirements while navigating state and federal compliance requirements.
• Led ADP Workforce Now implementations for new client onboarding and setup from point of kickoff meeting to first payrolls.
• Managed data conversion, validation, and reconciliation for accurate client onboarding.
• Gathered business requirements and translated workflows into tailored system solutions to meet client needs.
• Trained clients on ADP tools, processes, and system navigation, providing client specific guidance.
• Documented implementation steps, client decisions, and ADP project updates, ensuring transparency and consistency through Salesforce tracking.
• Recorded detailed implementation steps and client decisions in project updates.
• Maintained knowledge of industry trends and best practices to provide clients with relevant and actionable guidance.

HR Generalist - Aston Carter - Tempe, AZ

(2021-11 - 2023-06)

• Managed employee relations cases, documenting concerns and guiding managers through resolution steps.
• Administered onboarding and offboarding processes, ensuring accurate paperwork and policy compliance.
• Coordinated communication with new contractors, ensuring timely distribution of paperwork and compliance tasks including background checks.
• Served as primary point of contact for new contractors, facilitating completion of paperwork and compliance tasks including background checks.
• Managed and audited contractor data in Salesforce and Oracle, ensuring compliance and accuracy.
• Collected and analyzed departmental data weekly using Excel, presenting findings to enable timely resolution of outstanding records.
• Collaborated in weekly meetings to provide market and SOP updates, facilitating go-live preparations.

Project Coordinator - Orthoscan - Scottsdale, AZ

(2020-03 - 2021-11)

• Coordinated project schedules, milestones, and deliverables across cross-functional teams.
• Coordinated work schedules, managed calendars, and arranged appointments for Field Service Engineers to optimize service delivery.
• Coordinated work schedules and managed calendars to efficiently arrange appointments for Field Service Engineers.
• Tracked action items and followed up on status updates to keep projects on schedule.
• Created and monitored invoice flow for clients, ensuring timely approvals before ordering and assigning services.
• Facilitated payment processing and purchase order creation for services and parts to support operational efficiency.
• Acted as the primary point of contact for clients, delivering high-quality service via email and phone.
• Maintained and updated filing, inventory, mailing, and database systems to ensure compliance with SAP Best Practices.

Account Coordinator - Mckesson - Scottsdale, AZ

(2019-10 - 2020-02)

• Contacted pharmacies, doctors' offices, and private practices to verify approved information and prescriptions, managing over 100 patient accounts daily.
• Managed customer account inquiries, resolving order, billing, and shipment discrepancies with accuracy.
• Coordinated daily communication between sales, operations, and service teams to support account needs.
• Leveraged Salesforce to evaluate profiles for outbound calls and documented conversation details accurately.
• Navigated Salesforce profiles to identify appropriate outbound call types and recorded notes based on conversations.
• Collaborated with peers and supervisors to exchange feedback and recommendations, improving team efficiency.

Claims Associate - State Farm - Tempe, AZ

(2019-01 - 2019-10)

• Investigated claim files to verify coverage, liability, and policy terms, ensuring accurate claim processing.
• Reviewed documentation for accuracy and compliance with claims procedures, facilitating timely claims resolution.
• Maintained up-to-date knowledge of state laws for accurate claims filing and compliance.
• Processed requests from agents and insured for premium information and classifications promptly.
• Triaged incoming calls and escalated to supervisors, improving call management and response times.
• Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast paced structured teamwork environment are required.

Google Data Analytics Certificate - Merit America

Associates, Occupational Studies - Universal Technical Institute