Lead Implementation Consultant | Senior Implementation Consultant at Ultimate Kronos Group (UKG) (2021 – Present)
- Lead enterprise implementations of UKG Workforce Management solutions for government and private-sector clients.
- Gather and translate complex business requirements into scalable digital workforce management solutions.
- Manage the full implementation lifecycle including discovery, solution design, configuration, testing, deployment, and post‑go‑live support.
- Design and implement API-based workflows using Postman to integrate enterprise systems and automate business processes.
- Lead cross‑functional project teams while coordinating with engineering, client stakeholders, and third‑party vendors.
- Develop technical documentation and solution guides to support customer adoption and long‑term platform success.
- Perform data migration from legacy systems into modern workforce management platforms.
- Identify risks, gaps, and technical obstacles while implementing adaptive solutions to ensure successful deployments.
Director of Operations | Product Manager at Whistle (2016 – 2020)
- Led product development and operational execution for a SaaS platform supporting web and mobile applications.
- Acted as product SME for onboarding, demonstrations, and customer technical support.
- Coordinated development sprints and engineering workstreams using Asana.
- Implemented Plaid payment gateway integration to enable secure digital transactions and increase platform revenue.
- Scaled user base from 2,000 to 15,000 and increased annual revenue from $25K to $250K.
- Collaborated with engineering to deliver feature enhancements, bug fixes, and performance improvements.
Solution Consultant | Product Manager at WebJaguar (QAD) (2018 – 2019)
- Delivered consultative solution design for enterprise e‑commerce clients using the WebJaguar platform.
- Led product demonstrations, onboarding sessions, and technical discovery workshops.
- Managed multiple website implementation projects from requirements through go‑live.
- Worked closely with engineering teams to deliver custom HTML/CSS implementations.
- Maintained and optimized e‑commerce platforms generating $10M+ in annual revenue.
Solution Consultant | Product Owner at Accurate Background (2014 – 2016)
- Provided pre‑sales and implementation consulting for background screening software solutions.
- Conducted discovery, solution demonstrations, and technical consultations with enterprise stakeholders.
- Supported product integration opportunities and collaborated with engineering on feature enhancements.
- Assisted in developing client training and product education materials.
Professional Soccer Referee at Professional Referee Organization (PRO) & United States Soccer Federation (2016 – Present)
- Officiate professional matches across major North American soccer leagues including MLS, USL Championship, and NWSL.
