James Roe

Sales and Service Administrator with an Operations management background. Seeking an opportunity to improve and strengthen skills in sales, management, or administration with a market-leading, high-growth company that offers advancement opportunities.

Sales and Service Administrator at One Source Reps (2025-03 – Present)

• Manage high-volume sales and service administration for 55+ leading commercial foodservice equipment brands (including Pitco, Blodgett, Star, and Eagle Group), supporting operators, dealers, chefs, and consultants across Eastern PA, Southern NJ, and DE.
• Process and coordinate over $2 million in purchase orders weekly (averaging $500,000+ per day), ensuring accurate order entry, vendor coordination, tracking, and timely fulfillment to drive revenue and client satisfaction.
• Independently lead the service department as sole administrator, handling all inquiries, scheduling, warranty claims, troubleshooting support, and issue resolution with zero escalations or unresolved issues through first 11 months.
• Act as primary point of contact for technical/product questions, equipment specifications, and post-sale support, delivering expert guidance to resolve client needs efficiently.
• Maintain precise records in CRM systems, track service activities, and collaborate with manufacturers and partners to facilitate seamless operations, deliveries, and relationship-building.

Hospitality Manager at TopGolf (2024-08 – 2025-03)

• Provided exceptional customer service to guests, ensuring a positive and memorable experience.
• Experienced in using CRM tools (ex. Salesforce, HubSpot) to track calls, update client information and follow up on sales opportunities.
• Effectively handled guest inquiries, complaints, and requests in a professional manner.

Associate in Business Management – East Stroudsburg University of Pennsylvania (2015-08 – 2019-05)