Jassmene Sanchez

Dedicated and dependable customer service professional with experience as a flight attendant, passenger service agent, and customer service representative. Strong background in communication, problem-solving, and providing excellent support in high-pressure environments.

Passenger Service Agent at Grupo Eulen (2025-01 – Present)

• Delivered excellent customer service to international passengers throughout check-in, boarding, and arrival processes
• Managed passenger documentation and ensured compliance with airline and airport procedures
• Assisted with baggage services, flight information, and special accommodations
• Handled customer concerns and helped resolve travel issues

Flight Attendants at Envoy Air (2024-01 – 2022-01)

• Contributed to safe, on-time departures and arrivals through timely execution of duties.
• Delivered excellent customer service while maintaining professionalism and composure during operational changes and emergencies.
• Assisted and cared for ill, injured, or incapacitated passengers, administering first aid when required.
• Adapted quickly to changing conditions, including schedules, weather, and passenger needs.

Passenger Service Agent at Ultra Aviation Services (2022-01 – 2021-01)

• Verified passenger documentation and issued boarding passes in compliance with travel regulations.
• Assisted travelers with inquiries regarding schedules, connections, and travel requirements.
• Ensured smooth boarding processes while providing clear communication and customer support.