JeMia Mason

Customer-focused administrative and tax professional with 5 years of experience supporting clients, managing confidential records, scheduling appointments, and providing exceptional customer service. Proven ability to communicate effectively by phone, email, and in person while maintaining accuracy and professionalism. Seeking a remote customer service, administrative support, data entry, or virtual assistant position where strong organizational and communication skills can contribute to business success.

Tax Representative Assistant at Buzz City Tax Pros (Present)

• Assisted clients throughout the tax preparation process and collected required financial documents.
• Managed appointments, maintained accurate client records, and organized office files.
• Provided customer support by phone, email, and in person while resolving client concerns professionally.
• Handled sensitive financial information with a high degree of confidentiality and accuracy.
• Prepared and processed paperwork, ensuring timely and efficient office operations.
• Built strong relationships with clients through excellent communication and customer service.

Team Member at Tropical Smoothie Cafe (2025-01 – 2025-02)

• Delivered exceptional customer service in a fast-paced environment.
• Processed orders and handled cash transactions accurately.
• Worked collaboratively with team members to meet customer needs and maintain efficient operations.
• Demonstrated reliability, communication, and multitasking skills in a high-volume setting.

High School Diploma/GED