Jenna Kramer

Client Liaison, Website Specialist at Artlogic (2024-01 – Present)

• Manage high-volume client communication across email and phone using Zendesk, supporting a global network of galleries and artists while ensuring timely and accurate responses
• Rank among the top three specialists company-wide for performance and client satisfaction, consistently delivering high-quality service in a fast-paced environment
• Oversee onboarding and website launches for 300+ galleries and artists, coordinating timelines, tracking progress, and ensuring successful execution of deliverables
• Identify and escalate sales and expansion opportunities, contributing to revenue growth through proactive client engagement and lead generation
• Serve as a primary client liaison, cultivating strong relationships and maintaining ongoing communication to support retention and long-term engagement
• Gather, verify, and communicate client feedback to internal teams, supporting product improvements and enhancing overall client experience
• Collaborate cross-functionally with sales, product, and support teams to resolve client issues efficiently and ensure seamless project execution
• Maintain accurate client records and activity tracking within internal systems, ensuring data integrity and supporting reporting needs
• Manage multiple client workflows simultaneously, prioritizing tasks and meeting deadlines in a dynamic, deadline-driven environment

Gallery Assistant at Pace Gallery (2023-01 – 2024-12)

• Support sales activity by engaging with collectors and long-standing clients, providing information on artworks and assisting with inquiries throughout the sales process
• Manage and optimize the gallery's presence on Artnet, ensuring accurate and up-to-date listings to enhance visibility and support sales initiatives
• Develop in-depth knowledge of exhibitions and artist practices to effectively communicate value and support specialists in client-facing interactions
• Oversee day-to-day gallery and office operations, including procurement, inventory tracking, and coordination of hospitality for clients and events
• Facilitate communication between internal departments and artist studios, ensuring timely exchange of information and supporting consignment and exhibition logistics
• Provide administrative support to senior staff, including scheduling, document preparation, and coordination of internal processes to ensure smooth execution of sales activities

Book Inventory Associate at Pace Gallery (2022-01 – 2023-12)

• Managed order fulfillment across global gallery locations, e-commerce, and wholesale channels
• Coordinated with external printers to ensure timely shipment of books ahead of exhibition openings
• Worked with finance to process billing and vender payments accordingly

BA in Film Studies – Connecticut College (2022-06)