Client Liaison, Website Specialist at Artlogic (2024-01 – Present)
- Manage high-volume client communication across email and phone using Zendesk, supporting a global network of galleries and artists while ensuring timely and accurate responses
- Rank among the top three specialists company-wide for performance and client satisfaction, consistently delivering high-quality service in a fast-paced environment
- Oversee onboarding and website launches for 300+ galleries and artists, coordinating timelines, tracking progress, and ensuring successful execution of deliverables
- Identify and escalate sales and expansion opportunities, contributing to revenue growth through proactive client engagement and lead generation
- Serve as a primary client liaison, cultivating strong relationships and maintaining ongoing communication to support retention and long-term engagement
- Gather, verify, and communicate client feedback to internal teams, supporting product improvements and enhancing overall client experience
- Collaborate cross-functionally with sales, product, and support teams to resolve client issues efficiently and ensure seamless project execution
- Maintain accurate client records and activity tracking within internal systems, ensuring data integrity and supporting reporting needs
- Manage multiple client workflows simultaneously, prioritizing tasks and meeting deadlines in a dynamic, deadline-driven environment
Gallery Assistant at Pace Gallery (2023-01 – 2024-12)
- Support sales activity by engaging with collectors and long-standing clients, providing information on artworks and assisting with inquiries throughout the sales process
- Manage and optimize the gallery's presence on Artnet, ensuring accurate and up-to-date listings to enhance visibility and support sales initiatives
- Develop in-depth knowledge of exhibitions and artist practices to effectively communicate value and support specialists in client-facing interactions
- Oversee day-to-day gallery and office operations, including procurement, inventory tracking, and coordination of hospitality for clients and events
- Facilitate communication between internal departments and artist studios, ensuring timely exchange of information and supporting consignment and exhibition logistics
- Provide administrative support to senior staff, including scheduling, document preparation, and coordination of internal processes to ensure smooth execution of sales activities
Book Inventory Associate at Pace Gallery (2022-01 – 2023-12)
- Managed order fulfillment across global gallery locations, e-commerce, and wholesale channels
- Coordinated with external printers to ensure timely shipment of books ahead of exhibition openings
- Worked with finance to process billing and vender payments accordingly
