Jinnette Holguin

Healthcare operations leader with 15+ years of experience managing multi-site wellness and healthcare environments. Proven record of driving patient/member retention, enrollment growth, compliance, payroll accuracy, and operational efficiency. Strong background in staff leadership, KPI reporting, insurance coordination, and SaaS/CRM platforms. Currently completing a Bachelor's degree in Healthcare Administration.

DIRECTOR, MEMBERSHIP & WELLNESS at Georgia Mountains YMCA (2023-01 – Present)

• Directed daily operations across multi-department healthcare wellness facilities, ensuring compliance with corporate and regulatory standards.
• Improved patient/member retention by 18%+ through workflow optimization and digital engagement initiatives.
• Oversaw payroll, scheduling, and timekeeping for multiple departments, maintaining 100% on-time and accurate processing.
• Conducted monthly internal audits and operational reviews to mitigate risk and ensure policy adherence.
• Partnered with insurance payers to align coverage, eligibility, and billing requirements.

DIRECTOR, MEMBER SERVICES at Georgia Mountains YMCA (2017-01 – 2023-01)

• Led patient/member access and service operations across multiple locations and service channels.
• Managed, coached, and developed a team of 10+ remote and onsite staff to improve service quality and consistency.
• Increased enrollment by 22% through CRM optimization, targeted outreach, and process improvements.
• Monitored KPIs including retention, service levels, and operational efficiency to drive continuous improvement.
• Prepared and presented monthly performance and KPI reports to executive leadership and board stakeholders.

WELLNESS COORDINATOR at YMCA of South Florida (2006-01 – 2017-01)

• Designed and implemented wellness and engagement programs, increasing participation by 25%+.
• Supported community health initiatives, health fairs, and outreach programs across diverse populations.
• Coordinated scheduling, program logistics, and staff support to ensure smooth daily operations.
• Tracked program performance metrics and engagement data to inform leadership decisions.
• Delivered recurring KPI and performance reports to senior leadership.

Bachelor of Science in Healthcare Administration

Associate of Science in Sports Management