Joanna A

Experienced healthcare operations professional with 8+ years of expertise in payroll administration, employee relations, compliance, and workforce management. Recognized for attention to detail, team leadership, and process improvement through critical thinking.

Practice Manager - Inspire Veterinary Partners

(2025-01 - 2026-01)

• Oversee daily business office operations, payroll, scheduling, inventory, purchasing, and vendor management.
• Lead recruitment onboarding, training, performance evaluations, and corrective action for administrative and clinical staff.
• Optimize front desk workflows, patient scheduling, and customer service processes.
• Coordinate staff scheduling and workforce planning while monitoring labor utilization and operational needs.
• Analyze workforce, operational, and financial reports to identify trends and support strategic decision-making.
• Maintain compliance with licensing, controlled substance regulations, and company policies.
• Identify and implement process improvements that enhance compliance, employee experience, and operational effectiveness.
• Manage inventory, purchase orders, vendor relationships, and monthly audits for hundreds of SKUs.
• Direct social media, marketing, and community outreach efforts.
• Provide hands on clinic floor support and assist with patient care.

Practice Manager - Mercy Medical Center

(2023-01 - 2025-01)

• Direct business office operations and workforce planning for a large, fast-paced multi-provider physician practice.
• Resolve insurance and payment issues while managing verification, collections, refunds, deposits, and cash reconciliation.
• Manage payroll while ensuring compliance with organizational policies and employment practices.
• Audit patient accounts and billing work queues to ensure revenue cycle integrity, regulatory compliance, and accuracy.
• Utilize Microsoft Excel to prepare reports analyzing workforce trends, productivity, operational performance, and financial data.
• Monitor departmental financial performance through provider productivity, billing work queues, and operational reports.
• Develop and implement SOP's to improve workflow efficiency, documentation consistency, and employee accountability.
• Maintain provider credentialing documentation, licensing renewals, and regulatory compliance requirements.
• Collaborated with executive leadership to resolve operational issues and improve departmental performance.

Physician Practice Coordinator - Mercy Medical Center

(2022-01 - 2023-01)

• Supervise COE Call Center, supporting six specialty departments while ensuring efficient patient access and communication.
• Collaborate with finance team to complete chemotherapy prior authorizations, coordinate with insurance carriers, and connect oncology patients with charity care and payment assistance programs.
• Establish new Orthopedic clinic by directing staffing, operational workflows, and administrative infrastructure.
• Coordinate multidisciplinary cancer conferences and managed operations for the Center of Excellence Call Center.
• Develop and implemented a hospital-wide Medical Assistant Training Manual utilized across multiple departments.

Admissions Access Coordinator - Sheppard Pratt Hospital

(2020-01 - 2021-01)

• Manage patient admission, transfer, and discharge processes while maintaining confidentiality and organizational compliance.
• Coordinate with insurers, government agencies, and community partners to facilitate patient placement.

Bachelor's degree - University of Maryland College Park (2020-01)

Associate's degree - Community College of Baltimore County (2013-01)