Customer Success & Operations Leader
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Customer Success and Operations Leader with 25+ years of experience driving growth, loyalty,
and operational excellence across technology, retail, and hospitality industries. Known for building high-performing teams, elevating customer experiences, and turning vision into executable plans that deliver measurable impact. Highly skilled in Agile and Waterfall principles,
SaaS CRM tools (Salesforce, SAP), and data analytics (Tableau, Power BI, ChatGPT). Proven ability to scale customer success programs, reduce churn, and improve NPS/CSTAT through process design, storytelling, and strong cross-functional partnerships. Certified in Salesforce,
Google Project Management, IBM AI, and ITSM/ITIL frameworks.
Customer Success and Operations Leader with 25+ years of experience driving growth, loyalty,
and operational excellence across technology, retail, and hospitality industries. Known for building high-performing teams, elevating customer experiences, and turning vision into executable plans that deliver measurable impact. Highly skilled in Agile and Waterfall principles,
SaaS CRM tools (Salesforce, SAP), and data analytics (Tableau, Power BI, ChatGPT). Proven ability to scale customer success programs, reduce churn, and improve NPS/CSTAT through process design, storytelling, and strong cross-functional partnerships. Certified in Salesforce,
Google Project Management, IBM AI, and ITSM/ITIL frameworks.
Certifications & Professional Development
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Salesforce Trailhead Badges – Salesforce (2025)
Google Project Management Certificate (2023)
Generative AI: Prompt Engineering – IBM (with Honors, 2024)
Python for Data Science, AI & Development – IBM (2024)
ITSM / ITIL Frameworks – Coursera (2025) [attending]
Vanta Certified Admin- Vanta 2025
Systems: Apple Retail Systems (POS, Inventory, CRM) | Salesforce CRM | SAP
Analytics: Tableau | Power BI | Excel | ChatGPT
Methodologies: Agile (Scrum/Kanban) | Waterfall | ITSM | Change Management | Continuous
Operating Systems: macOS | iOS | Microsoft 365
