Lamar Thorpe
Google IT Support Professional Certified
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About
I have a strong background in technology and an insatiable desire to learn. I recently earned the Google IT Support Professional Certification and am currently pursuing my COMPTIA A+ Certification. I am driven, self-taught, and independent, and I am able to hit the ground running with little external training.
I have several years of experience working with the Microsoft Suites of Word and Excel. Over the last 6 years, I have worked Data Entry and Analysis at Amazon while running my own events company. I am an approachable, laid back human who is excited to assist others; underneath my calm and friendly exterior is a goal-driven and hard worker.
Experience
Desktop Support • Comcast, Philadelphia, PA 8/2022 - Current
- Install hardware ( Monitors, Keyboards ect.) for new users and users that are returning to the office.
- Troubleshooting both software and hardware issues to help solidify standards and protocols.
- Installed and reimaged Operating Systems on desktops, laptops and tablets to be repurposed.
- Using Active directory to assist with log in issues and helping with group permission and access.
- Using the Service Now Ticket System for day to day operations.
- Providing clear communications to help users avoid tech issues in the future.
- Breakdown/dismantle laptops, desktop and tablets to salvage parts.
- Led a group of 10-15 people in day-to-day duties, overseeing logistics and delivery tasks to ensure safety, speed, and standard work compliance
- Rolled out new work and safety procedures; trained and coached Sorting Associates in standard work process and safety procedures, ultimately achieving a a 98% safety compliance in the building
- Excelled at troubleshooting Mobile Android devices and Windows PCs, as well as other computer accessories (i.e., printers, laser scanners, etc.) to ensure that production and productivity stayed up to standards for Amazon during their sort and dispatch
- Provided on-call mobile support for over 150+ drivers GPS, screen lock up, applications, location capability, other Mobile IT issues
- Cultivated intermediate knowledge of Microsoft Office 365 and other communication software, including Chime for instant messaging
Education
Merit America • Virtual 06/2022
Google IT Support Professional Certification
- Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
- Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts
- Trained to manage workgroups, servers, and Active Directory
- Well-versed in multiple computer protocols and standards such as TCP, DNS, & DHCP
- Completed classes and assessments to prove my Proficiency with the Microsoft 365 Suite; Word, Excel, PowerPoint and Outlook.
- Trained in License management as well as in the ways upkeep and troubleshooting.
Associates Degree, Computer Science
