Supervisor - Snoqualmie In by Hotel America - Snoqualmie, WA
(2025-01)
- Supervised a team of 10 front desk agents, providing guidance and support to ensure exceptional customer service
- Developed and conducted training programs for front desk staff on hotel policies, procedures, and guest service standards
- Managed room inventory to maximize occupancy rates and revenue
- Resolved guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction
- Collaborated with housekeeping department to ensure timely availability of clean rooms for arriving guests
- Performed regular audits of guest accounts to identify billing discrepancies or errors, ensuring accuracy in financial transactions
- Implemented upselling techniques among front desk agents
- Maintained knowledge of local attractions, events, and dining options to provide recommendations to guests
- Conducted performance evaluations for front desk agents, providing constructive feedback for improvement opportunities
- Collaborated with sales department to coordinate group bookings and special events at the hotel
- Ensured compliance with all safety protocols and emergency procedures at the front desk area
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
- Processed guest payments accurately using cash handling procedures and credit card authorization systems
- Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
- Collaborated with other departments such as housekeeping and maintenance to address guest requests or resolve any issues that may arise during their stay
- Served as the main point of contact for VIP guests or special requests, ensuring personalized attention and exceeding expectations whenever possible
- Achieved an increase in positive online reviews by consistently delivering excellent customer service at the front desk, raising our booking.com score by 0.2 and our Google and TripAdvisor ratings by 0.1
Bartender/Server - The 5 Point Cafe & Mecca Cafe - Seattle, WA
(2023-08 - 2024-04)
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Organized special events such as themed nights or live music performances to attract new customers
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Participated in monthly team meetings to discuss new promotions or menu changes
Bartender/Server - Bleachers Sports Grill - Seattle, WA
(2022-07 - 2023-04)
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Efficiently handled cash transactions and accurately processed payments using POS system
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Organized special events such as themed nights or live music performances to attract new customers
Bartender/Server - Angry Beaver - Seattle, WA
(2021-09 - 2022-09)
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar and restaurant
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Server - Beth's Cafe - Seattle, WA
(2018-09 - 2021-09)
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 15 tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
Assistant Manager - West Coast Self Storage - Kent, WA
(2017-08 - 2018-08)
Running a store alone, renting units, analyzing budgets, keeping the store clean and operational.
Salesperson - Nordstrom - Seattle, WA
(2017-02 - 2017-06)
I was a salesperson for Urban Decay cosmetics. I lead the counter in sales for several weeks, surpassing the full time associates. Held outside meetings to help generate sales.
Stylist - David's Bridal - Tukwila, WA
(2015-11 - 2017-03)
- Circle of excellence in 2016
- Top selling part time stylist in the store in 2016
Food Service Worker - Taco Time Northwest - Kent, WA
(2014-12 - 2015-07)
Prepped food, worked the drive thru, used the headset, worked the lobby, took orders, worked the cash register, swept, mopped, took out trash, cleaned tables in the lobby, worked the closing shift,
- I believe I was a hard worker, very friendly, and got along well with my bosses, and co-workers
Food Service Manager - Quiznos - Covington, WA
(2012-03 - 2014-11)
Prepped food, Made sandwiches, took orders over the phone, and in the lobby, worked the cash register, swept, mopped, took out trash
- I was made assistant manager, and had keys to the store
