Lisa Dancy

Creative, detail-oriented communications and marketing professional with over 15 years of experience in communications, graphic design, social media management, website content, event marketing, customer engagement, and project coordination. Proven ability to create compelling digital and print communications, manage multiple projects simultaneously, and collaborate with diverse teams to deliver high-quality marketing materials. Experienced using Canva, Microsoft Office Suite, social media platforms, website management tools, and digital communication platforms to strengthen brand awareness and audience engagement.

Director of Operations & Communications at LABCITY / LAB U Christian Academy (2021-01 – Present)

Lead communications, branding, and marketing initiatives for LABCITY, LAB U Christian Academy, and nonprofit programs.

• Design flyers, brochures, banners, sponsorship packets, presentations, and promotional materials using Canva and Microsoft Office.
• Develop and manage website content while ensuring branding consistency.
• Create and publish engaging content across Facebook, Instagram, and LinkedIn to increase community engagement and program participation.
• Design email announcements, newsletters, registration campaigns, and event communications.
• Coordinate marketing campaigns for tournaments, community outreach programs, educational initiatives, and fundraising events.
• Create PowerPoint presentations for meetings, sponsors, investors, and community organizations.
• Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment.
• Collaborate with leadership, coaches, educators, vendors, and community partners to develop communication strategies.
• Edit and proofread marketing materials, correspondence, and website content to ensure accuracy and professionalism.

Customer Service Representative at UnitedHealthcare (2023-09 – 2025-06)

• Created professional written communications while providing outstanding customer support.
• Documented customer interactions accurately using multiple software platforms.
• Communicated complex healthcare information clearly and professionally.
• Maintained confidentiality while managing sensitive customer information.
• Worked in a high-volume, deadline-driven remote environment.

Waste Services Coordinator / Technical Officer at Woollahra Municipal Council (2012-01 – 2020-09)

• Created educational materials and public communications supporting environmental initiatives.
• Assisted with website content updates and public information campaigns.
• Designed reports, presentations, newsletters, and community information materials.
• Coordinated public outreach initiatives and community engagement programs.
• Managed multiple projects while collaborating with government departments and external agencies.
• Produced professional correspondence and executive reports.

Passenger Service Manager at AeroCare (2009-02 – 2011-04)

• Managed customer communications in a fast-paced environment.
• Prepared reports, presentations, and operational documentation.
• Coordinated information between airline staff, government agencies, and passengers.
• Maintained professionalism while handling multiple priorities.

Customer Account Executive at Comcast (2006-06 – 2008-06)

• Delivered exceptional customer communications while resolving service inquiries.
• Maintained customer records and prepared account documentation.
• Collaborated with cross-functional teams to improve customer satisfaction.

Advanced Diploma of Management

Certificate IV in Project Management

Certificate III in Advertising & Marketing

High School Diploma