Mariah Wooldridge

Adaptable, detail-oriented professional with 10+ years of experience in office management, banking operations, document quality review, and client service. Proven ability to streamline workflows, ensure regulatory compliance, and enhance customer experience in remote, hybrid, and in-office environments. Skilled in financial documentation, reconciliation, and operational efficiency. Adept at relationship-building, training staff, and leveraging technology to improve productivity.

Office Manager - Dancing Crane Acupuncture - Tulsa, OK

(2024-05)

• Oversee daily clinic operations, including scheduling, billing, and inventory control.
• Maintain HIPAA-compliant medical records and documentation accuracy.
• Serve as the main point of contact for patients, vendors, and practitioners.
• Implement administrative improvements to enhance patient flow and reduce wait times.

Document Quality Review Specialist - Bank of Oklahoma - Tulsa, OK

(2022-03 - 2024-05)

• Reviewed and verified new account documentation for compliance and accuracy.
• Partnered with IT to streamline workflows, increasing processing efficiency by 15%.
• Maintained audit-ready digital records in Synergy per federal and bank policies.
• Excelled in hybrid work structure through consistent productivity and accountability.

Client Experience Specialist - Bank of Oklahoma - Tulsa, OK

(2021-09 - 2022-03)

• Processed teller transactions and supported account openings.
• Delivered personalized client service and promoted financial product adoption.

Teller / Bookkeeping - Bank of Beaver City - Beaver, OK

(2019-01 - 2021-08)

• Processed deposits, withdrawals, and loan payments with 100% accuracy.
• Balanced vault and ATM daily; reconciled discrepancies and coordinated shipments.
• Assisted with bookkeeping, account maintenance, and debit card disputes.

Stay-at-Home Parent - Self

(2018-09 - 2019-01)

• Managed household operations during relocation and family transition.

Branch Sales & Service Rep / Teller Supervisor - PNC Bank - Lake Worth, FL

(2016-01 - 2018-09)

• Promoted to supervisor within two years for leadership and performance.
• Trained and coached staff; managed branch operations and compliance.
• Led sales initiatives, driving measurable increases in product adoption.

New Accounts Rep / Teller / Secretary - First Security Bank - Beaver, OK

(2012-02 - 2015-12)

• Opened new accounts, reconciled general ledger, and balanced the vault daily.
• Supported payroll processing and audit preparation.
• Provided cross-departmental administrative assistance.

Bachelor's - Business & Finance - Southern New Hampshire University

LPN Degree - Atlantic Technical College

On-the-Job Banking Training - Oklahoma Bankers Association