Mischa Guerrero

Detail-oriented Aquatics Supervisor and Tax Professional with 8 years of experience in staff management, program coordination, and customer service within the recreational and financial sectors. Proven track record in supervising teams, ensuring compliance, and enhancing client satisfaction. Skilled in mentoring, event planning, and maintaining operational efficiency.

Committed to fostering a safe and engaging environment while driving organizational success through effective leadership and strategic initiatives. Authorized to work in the US for any employer

Aquatics Supervisor - Sun Valley General Improvement District - Sun Valley, NV

(2022-05 - 2026-08)

• Staff Management: Hire, train, schedule, and supervise lifeguards, swim instructors, and front desk personnel.
• Safety & Compliance: Enforce pool rules, ensure health code compliance, monitor water chemistry, and respond to water rescues and medical emergencies.
• Program Coordination: Plan and oversee swim lessons, competitive swim teams, and community events.
• Facility Maintenance: Inspect equipment, maintain cleanliness of pool decks and locker rooms, and coordinate major repairs.
• Administration: Manage budgets, track attendance metrics, handle customer complaints, and order supplies.

Tax Professional III - Jackson Hewitt - Reno, NV

(2021-12 - 2026-04)

All duties of Tax Professional I, plus:

• Manage two Walmart kiosks.
• Supervise four tax professionals.
• Scheduling for tax professionals and store hours.
• Mentor and support teammates and provide guidance.
• Instruct tax course for new tax preparers.
• Ensure accuracy of returns, good customer service, and adherence to company guidelines for both stores.

Tax Professional I - Jackson Hewitt - Reno, NV

(2020-12 - 2021-05)

• Provide expert guidance, explain, prepare, and complete accurately tax-related forms for clients, including multiyear, multistate, and year-end tax forms.
• Provide clients with IRS audit support.
• Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.
• Conduct face-to-face tax interviews with clients.
• Generate business growth, increase client retention, and offer additional products and services.
• Answer client calls via national call center routing system.
• Answer tax related questions and provide future tax planning to clients in a timely fashion.
• Collect and process clients' payments while ensuring timely deposits.
• Marketing and business generation efforts.
• Resolve client complaints or refer situations to supervisor (as appropriate) for resolution.
• Support office priorities through teamwork and collaboration.
• Manage office supply inventories.
• Regularly work with information of a sensitive, highly confidential nature which requires a working knowledge of the business.

Substitute Teacher - Washoe County School District - Reno, NV

(2019-08 - 2020-06)

• Followed the lesson plan left by the teacher in accordance with the school district's philosophy, goals and objectives.
• Created lesson plans in accordance with state criteria for that subject when substitute teaching long term, or when a lesson plan was not available.
• Met and instructed assigned classes in locations and times designated.
• Took student attendance and reported to the school office.
• Established and maintained order in the classroom.
• Maintained a classroom environment conductive to effective learning.
• Graded students' completed assignments and recorded into the grade book when necessary.
• Took all necessary and reasonable precautions to protect students, materials, equipment and facilities.
• Assisted in upholding and enforcing school rules, administrative regulations, and School Board Policies.
• Cooperated with school personnel.
• Established and maintained cooperative relations with other employees.
• Reported to the principal or the designee at the beginning and end of the school day.
• Any other responsibilities as directed by school staff.

Assistant Manager - Galaxy Theatres - Sparks, NV

(2018-06 - 2019-07)

• Assisted General Manager with various duties and marketing projects.
• Supervised and accounted for safe handling of cash, including regular deposits.
• Assisted the General Manager in hiring, training, and supervising all employees, while treating employees with dignity and respect, creating an environment where the team does the same.
• Displayed a positive, helpful and patient attitude toward customers and employees.
• Worked to provide an amazing guest experience and ensure that all employees met expectations in all areas of their job descriptions.
• Provided a clean and safe environment for customers and employees, and corrected potential problems before they affect guests or employees.
• Ensured the correct preparation and timely submission of all required reports.
• Used knowledge of concession operations, including inventory control, ordering, food preparation and the promotion of sales.
• Responded positively and promptly to guest concerns.
• Performed related duties as assigned.

Associate of Arts - General Studies - Truckee Meadows Community College (2010 - 2014)

Diploma - General Education - Port Angeles High School (1997-09 - 2001-06)