Olivia Smith

Area Manager – Outbound Operations

Talent

Fort WorthMember since July 1, 2026

Supply Chain & Fulfillment Operations (Inbound & Outbound)KPI Analysis & Performance ImprovementProcess Improvement & Root Cause AnalysisLogistics, Delivery & Driver Experience OptimizationProject Management & Cross-Functional LeadershipDigital Operations & Change ImplementationWorkforce Planning & Team DevelopmentBusiness Strategy ExecutionPerformance Management & Accountability

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About

Operations and supply chain leader with 8+ years of experience driving performance, process improvement, and large-scale fulfillment execution in high-volume retail and distribution environments. Proven ability to analyze key performance indicators, identify operational gaps, and implement data-driven solutions that improve efficiency, delivery execution, and customer experience. Experienced in leading cross-functional initiatives, optimizing inbound and outbound logistics, and executing digital and operational strategies.

Experience

Area Manager – Outbound Operations - Walmart

(2026-02)

Lead outbound logistics operations, ensuring efficient order fulfillment, staging, and dispatching customer deliveries across multiple channels
Monitor and analyze KPIs (on-time delivery, order accuracy, throughput, driver efficiency) and execute action plans to improve performance
Identify and resolve operational and driver experience gaps through root cause analysis and process improvements
Partner with cross-functional teams to optimize delivery routes, resource allocation, and fulfillment timelines
Support digital and system initiatives by driving adoption of new tools, processes, and technologies across operations
Remove operational barriers impacting performance and implement solutions to improve customer and driver satisfaction
Lead and develop teams, setting clear performance expectations and ensuring accountability to business goals

Area Manager – Inbound Operations - Walmart

(2023-06 - 2026-02)

Managed inbound supply chain operations, including receiving, inventory flow, and staging processes within a high-volume distribution environment
Analyzed operational data and KPIs to identify inefficiencies and implement process improvements that increased productivity and reduced delays
Led continuous improvement initiatives to optimize inventory accuracy, dock-to-stock time, and workflow efficiency
Coordinated with cross-functional teams to ensure alignment between inbound supply, fulfillment operations, and delivery timelines
Supported workforce planning, staffing, and resource allocation to meet fluctuating operational demands
Trained and developed team members while reinforcing performance standards, compliance, and operational excellence

Stocking Coach - Walmart - Arlington, TX

(2021-12 - 2023-06)

Led end-to-end store fulfillment operations, including inventory flow and execution of customer orders across multiple channels
Analyzed KPIs and implemented action plans to improve productivity, inventory accuracy, and customer satisfaction
Identified operational gaps and executed process improvements to enhance efficiency and reduce delays
Managed and developed a team of 20+ associates, setting performance goals and driving accountability
Supported digital initiatives and ensured adoption of new tools and processes

Store Lead - Walmart - Arlington, TX

(2021-04 - 2021-11)

Drove execution of daily operations aligned with business goals and customer needs
Monitored key metrics and adjusted team execution to improve performance outcomes
Implemented corrective actions to address operational and performance gaps

General Management Coach - Walmart - Arlington, TX

(2020-10 - 2021-04)

Led operational strategy execution and process improvement initiatives to drive business growth
Utilized data insights to improve efficiency and team performance

Digital Assistant Store Manager - Walmart - Arlington, TX

(2020-05 - 2020-10)