Ravindra Nagi

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

IT Specialist at Northwest Asthma and Allergy Center (2023-10 – 2025-10)

As the Safety and Security Compliance Officer, I oversaw the technology infrastructure and operations while providing support to employees, ensuring cost-effective solutions aligned with the business goals of the Executive Director and Board of Directors.

• Spearheaded and served as the sole web developer on a project to update the company website, which was significantly outdated.
• Configured, set up, maintained, and troubleshot hardware, devices, and software for 75 employees across 6 locations throughout Washington State.
• Managed all aspects of a data breach resulting from a phishing scam, including outreach to 55,000 patients, document handling, and ensuring compliance with HHS breach reporting requirements.
• Used ticketing systems to manage and process support actions and requests.
• Assisted in implementing and developing training programs through digital systems for security compliance and employee support.
• Assisted in developing workflows for clinical operations within the cloud-based Athena EMR system.
• Participated in budget planning and helped reduce operational costs while increasing profitability.

Patient Service Representative at The Everett Clinic (2022-10 – 2023-09)

• Verified patient demographics and insurance eligibility for appointments using tools such as OneHealthPort, Availity, and internal EMR systems.
• Checked in and scheduled patients for primary care, multiple specialties, and high-volume urgent care walk-in appointments using EMR systems.
• Collected copayments and compiled daily financial records, balacing deposits and CC payments daily.
• Managed the patient registration process, confirming data accuracy and completeness.
• Communicated critical information to patients, staff, and emergency services when needed.
• Assisted with multiline reception calls from patients and staff in a high-volume phone queue.

Optometric Technician at Edmonds Vision Center (2018-08 – 2022-05)

• Performed accurate patient pre-screening, including auto-refraction, visual acuity checks, tonometry (eye pressure), and OCT imaging.
• Instructed new patients on the proper insertion, removal, and cleaning techniques for contact lenses.
• Utilized Electronic Health Record (EHR) systems such as Epic to accurately record patient occular and medical histories.
• Assisted with insurance questions, eligibility verification, and prior authorizations for medications and glasses.
• Coordinated patient scheduling, monitored patient flow throughout the office, and properly communicated delays to staff and patients.
• Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
• Managed administrative duties including phone reception, appointment scheduling, and payment processing.
• Serviced, repaired, and maintained ophthalmic equipment to ensure tools and instruments remained in good condition.

Certification in Full Stack Developer in Computer Programming – University of Washington (2023-03)

Associate of Science in Business Information Systems – North Seattle Community College (2001-06)

High School Diploma – Roosevelt High School (1997-06)