IT Specialist at Northwest Asthma and Allergy Center (2023-10 – 2025-10)
As the Safety and Security Compliance Officer, I oversaw the technology infrastructure and operations while providing support to employees, ensuring cost-effective solutions aligned with the business goals of the Executive Director and Board of Directors.
- Spearheaded and served as the sole web developer on a project to update the company website, which was significantly outdated.
- Configured, set up, maintained, and troubleshot hardware, devices, and software for 75 employees across 6 locations throughout Washington State.
- Managed all aspects of a data breach resulting from a phishing scam, including outreach to 55,000 patients, document handling, and ensuring compliance with HHS breach reporting requirements.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in implementing and developing training programs through digital systems for security compliance and employee support.
- Assisted in developing workflows for clinical operations within the cloud-based Athena EMR system.
- Participated in budget planning and helped reduce operational costs while increasing profitability.
Patient Service Representative at The Everett Clinic (2022-10 – 2023-09)
- Verified patient demographics and insurance eligibility for appointments using tools such as OneHealthPort, Availity, and internal EMR systems.
- Checked in and scheduled patients for primary care, multiple specialties, and high-volume urgent care walk-in appointments using EMR systems.
- Collected copayments and compiled daily financial records, balacing deposits and CC payments daily.
- Managed the patient registration process, confirming data accuracy and completeness.
- Communicated critical information to patients, staff, and emergency services when needed.
- Assisted with multiline reception calls from patients and staff in a high-volume phone queue.
Optometric Technician at Edmonds Vision Center (2018-08 – 2022-05)
- Performed accurate patient pre-screening, including auto-refraction, visual acuity checks, tonometry (eye pressure), and OCT imaging.
- Instructed new patients on the proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized Electronic Health Record (EHR) systems such as Epic to accurately record patient occular and medical histories.
- Assisted with insurance questions, eligibility verification, and prior authorizations for medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout the office, and properly communicated delays to staff and patients.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Managed administrative duties including phone reception, appointment scheduling, and payment processing.
- Serviced, repaired, and maintained ophthalmic equipment to ensure tools and instruments remained in good condition.
