Special Education Paraprofessional - Spectrum360 Academy - Livingston, NJ
(2021-11)
Deliver individualized instruction and behavioral support to students with autism spectrum disorder and diverse learning needs.
- Collaborate with lead teachers to develop and implement IEP goals, lesson plans, and curriculum strategies.
- Supervise students across all school environments, maintaining a safe and structured learning space.
- Maintain consistent communication with families regarding academic progress, behavior, and development.
- Mentor and support new paraprofessionals on classroom protocols and best practices.
Truck Dispatcher - Independent / Contract
(2021)
- Manage and coordinate freight assignments and routes for drivers across multiple regions, ensuring on-time delivery.
- Negotiate rates with brokers and carriers to maximize profitability and operational efficiency.
- Supervise driver performance and ensure full compliance with DOT regulations and Hours of Service rules.
- Resolve real-time issues including delays, breakdowns, and route changes with quick decision-making.
- Maintain all documentation including bills of lading, rate confirmations, and delivery receipts.
Dispatcher / Customer Service Manager - Jacob's Limousine Company - East Orange, NJ
(2018-04 - 2021-10)
- Oversaw daily dispatch operations, managing a team of drivers and coordinating high-volume client requests.
- Trained and onboarded new dispatchers on systems, protocols, and customer service standards.
- Tracked vehicles via GPS and optimized routes to ensure safe and efficient service delivery.
- Resolved escalated customer issues and maintained accurate records of trips, schedules, and billing.
- Generated daily performance reports detailing call volumes, response times, and operational metrics.
Home Health Aide - Right At Home Health Care - West Orange, NJ
(2016-08 - 2018-03)
- Provided compassionate personal care, mobility assistance, and companionship to elderly and disabled clients.
- Monitored and documented vital signs and care activities in strict compliance with HIPAA regulations.
- Adhered to bloodborne pathogens protocols and infection control procedures to maintain a safe environment.
- Coordinated with families and supervisors to continuously adapt and improve individualized care plans.
Administrative Assistant - Harrah's Resort - Atlantic City, NJ
(2014-02 - 2016-05)
- Supported executive leadership with calendar management, correspondence, reporting, and event coordination.
- Supervised administrative workflows and trained new staff on company procedures and software tools.
- Managed supply inventory, processed invoices, and maintained confidential filing systems.
Receptionist - Borgata Casino & Hotel - Atlantic City, NJ
(2013-01 - 2015-05)
- Managed front desk operations for a high-traffic hospitality environment, including check-in, reservations, and payments.
- Trained new reception staff and maintained organized, confidential guest and client records.
- Delivered exceptional customer service and directed guest inquiries to appropriate departments.
