Sofiane Nedjai
IT Support Specialist with enterprise desktop support and endpoint management experience
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About
IT Support Specialist with experience providing enterprise desktop support, endpoint management, audiovisual support, and technical troubleshooting in mission-critical environments. Experienced supporting Windows, macOS, Microsoft 365, SCCM, JAMF, Intune, printers, mobile devices, and end users while delivering responsive customer service. Currently supporting Lufthansa airport operations and pursuing a Master's in Data Science.
Experience
IT Support Specialist – Lufthansa Operations (Contract) - Swissport / Lufthansa Airlines - Boston Logan International Airport, MA
(2026-01)
Provide first-line IT support for Lufthansa operational systems supporting check-in, boarding, baggage processing, and gate operations, ensuring reliable operation of mission-critical airport technologies.
- Troubleshoot and maintain Windows and macOS workstations, airline applications, printers, scanners, kiosks, handheld devices, mobile technologies, and endpoint devices supporting daily airport operations.
- Utilize Microsoft Intune, SCCM, JAMF, and ticketing/incident management systems to configure devices, manage deployments, document issues, and coordinate resolution of complex technical incidents with internal IT teams and third-party vendors.
- Deliver technical support to users with varying levels of technical expertise while maintaining audiovisual equipment, workstation peripherals, boarding pass printers, baggage tag printers, and operational technology systems in a 24/7 environment.
IT Systems Analyst - Ministry of Housing - Saida, Algeria
(2022-05 - 2023-11)
Supported enterprise business systems and operational workflows through technical troubleshooting, process improvement, and system optimization initiatives.
- Gathered stakeholder requirements and translated business needs into scalable technology solutions.
- Developed backend systems and reporting tools using Python and PostgreSQL to improve operational efficiency and data accessibility.
- Coordinated technical teams, project deliverables, documentation, and implementation activities across multiple initiatives.
Application Support & Systems Analyst - Transfonum - Paris, France
(2019-06 - 2020-11)
Supported enterprise software applications and business-critical systems used by operational and customer-facing teams.
- Developed and maintained scalable backend solutions while troubleshooting application and performance issues.
- Collaborated with technical and non-technical stakeholders to gather requirements and implement enhancements.
- Improved deployment efficiency through CI/CD automation and cloud-based infrastructure.
Education
M.Sc.
- Master of Science in Data Science - Monroe University, King Graduate School (2026-12)
M.Sc.
- Master of Computer Science, Computer Modelling of Knowledge and Reasoning - University Dr.
Moulay
Tahar
B.Sc.
- Bachelor of Mathematics & Computer Science, Information Systems Engineering & Software - University Dr.
