Sofiane Nedjai

IT Support Specialist with experience providing enterprise desktop support, endpoint management, audiovisual support, and technical troubleshooting in mission-critical environments. Experienced supporting Windows, macOS, Microsoft 365, SCCM, JAMF, Intune, printers, mobile devices, and end users while delivering responsive customer service. Currently supporting Lufthansa airport operations and pursuing a Master's in Data Science.

IT Support Specialist – Lufthansa Operations (Contract) - Swissport / Lufthansa Airlines - Boston Logan International Airport, MA

(2026-01)

Provide first-line IT support for Lufthansa operational systems supporting check-in, boarding, baggage processing, and gate operations, ensuring reliable operation of mission-critical airport technologies.

• Troubleshoot and maintain Windows and macOS workstations, airline applications, printers, scanners, kiosks, handheld devices, mobile technologies, and endpoint devices supporting daily airport operations.
• Utilize Microsoft Intune, SCCM, JAMF, and ticketing/incident management systems to configure devices, manage deployments, document issues, and coordinate resolution of complex technical incidents with internal IT teams and third-party vendors.
• Deliver technical support to users with varying levels of technical expertise while maintaining audiovisual equipment, workstation peripherals, boarding pass printers, baggage tag printers, and operational technology systems in a 24/7 environment.

IT Systems Analyst - Ministry of Housing - Saida, Algeria

(2022-05 - 2023-11)

Supported enterprise business systems and operational workflows through technical troubleshooting, process improvement, and system optimization initiatives.

• Gathered stakeholder requirements and translated business needs into scalable technology solutions.
• Developed backend systems and reporting tools using Python and PostgreSQL to improve operational efficiency and data accessibility.
• Coordinated technical teams, project deliverables, documentation, and implementation activities across multiple initiatives.

Application Support & Systems Analyst - Transfonum - Paris, France

(2019-06 - 2020-11)

Supported enterprise software applications and business-critical systems used by operational and customer-facing teams.

• Developed and maintained scalable backend solutions while troubleshooting application and performance issues.
• Collaborated with technical and non-technical stakeholders to gather requirements and implement enhancements.
• Improved deployment efficiency through CI/CD automation and cloud-based infrastructure.

M.Sc.

• Master of Science in Data Science - Monroe University, King Graduate School (2026-12)

M.Sc.

• Master of Computer Science, Computer Modelling of Knowledge and Reasoning - University Dr.

Moulay

Tahar

B.Sc.

• Bachelor of Mathematics & Computer Science, Information Systems Engineering & Software - University Dr.

Moulay

Tahar