Tanya Mitchell
Process-driven professional with over 10 years of experience in customer service and office management
Hire this person
Send a job offer directly to this candidate
About
Process-driven professional with over 10 years of experience in customer service and office management. Proven expertise in efficient data management within the insurance and loan processing sectors. Known for clear, professional communication and a strong focus on client engagement.
Experience
Card Specialist - TTEC
(2023-02 - 2025-08)
- Managed a large portfolio of credit card accounts for Capital One and USAA, while consistently delivering exceptional, customer-focused service that resulted in high satisfaction ratings.
- Resolved customer issues by accurately processing transactions and providing efficient technical support for website navigation, in addition to managing all aspects of their account profiles.
- Managed all customer-facing technical support for website errors, and actively identified and relayed member needs to sales, which resulted in a streamlined upsell and cross-sell process.
Account Manager - National Vision
(2021-12 - 2023-02)
- Provided exceptional customer service across multiple channels, handling inbound calls, email inquiries, and online order processing to ensure a seamless client experience.
- Managed all aspects of patient scheduling for eye exams, optimizing appointment flow and minimizing wait times.
- Handled all payment transactions (including processing and refunds) through the ASM Serve System, ensuring 100% accuracy and compliance.
- Enhanced the customer experience by quickly and effectively troubleshooting issues and educating clients on product features.
Insurance Specialist - Assurant
(2006-07 - 2021-11)
- Provided end-to-end support for client inquiries regarding insurance premiums, claims processing, and lender-placed insurance policies.
- Cultivated strong client and carrier relationships, successfully matching clients with appropriate products and streamlining the process for policy reinstatements to ensure continuous coverage.
- Managed a variety of web-based and automated systems, leveraging multi-platform proficiency to efficiently deliver a consistently service-oriented experience to both customers and colleagues.
Processor - Bank of America
(2009-03 - 2012-04)
Customer Care Specialist - Sears Logistics Services
(2000-06 - 2006-06)
Customer Care Sales & Service - Publix Supermarket
(1988-11 - 2000-06)
Education
Business Administration Technology - Gwinnett Technical College
