Ty Pele

Experienced hospitality and retail management professional with over 10 years of customer service experience and 4+ years of leadership experience. Proven ability to lead teams, drive revenue growth, deliver exceptional guest experiences, and oversee daily business operations. Skilled in staff development, training, inventory management, and cultivating a service-focused culture that enhances guest satisfaction and operational performance.

Managing Partner / Supervisor at Brookestone - Hartsfield-Jackson Atlanta International Airport (2022-01 – Present)

• Lead daily operations in a high-volume airport retail environment.
• Manage staffing, scheduling, coaching, and performance development for team members.
• Maintain inventory controls, merchandising standards, and operational efficiency.
• Drive sales performance through customer engagement and service excellence.
• Resolve customer concerns professionally while ensuring positive guest experiences.
• Train and onboard new employees on operational procedures and service standards.
• Consistently exceed performance goals while maintaining compliance and accountability.

Sales Manager at Warby Parker (2020-01 – 2022-12)

• Managed daily store operations and front-of-house guest experience.
• Led and developed associates through coaching, training, and performance management.
• Delivered personalized service and consultations while exceeding sales goals.
• Maintained operational excellence through inventory management and store presentation.
• Fostered an inclusive, hospitality-driven culture focused on customer satisfaction.
• Assisted with hiring, onboarding, and ongoing employee development.

Host / Guest Services at Hotel Indigo (2018-01 – 2020-12)

• Welcomed guests and created memorable first impressions through exceptional service.
• Coordinated reservations, seating arrangements, and guest accommodations.
• Collaborated with restaurant and hotel teams to ensure seamless guest experiences.
• Resolved guest concerns promptly and professionally.
• Maintained high standards of hospitality, presentation, and communication.

Account Manager at Coyote Logistics (2016-01 – 2018-12)

• Managed major client accounts and maintained long-term business relationships.
• Provided 24/7 client support and operational problem-solving.
• Coordinated logistics solutions while ensuring service excellence.
• Analyzed operational trends and developed process improvements.
• Demonstrated strong communication, organization, and relationship management skills.

Bachelor of Science in New Media & Internet Marketing – Chattahoochee Technical College (2012-01 – 2015-12)