Gavin Smitsdorff
Computer Technician and Desktop Support Engineer
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About
A dedicated IT professional with over two decades of experience in computer hardware, operating systems software, onsite support, desktop support, sales, and client service. Skilled in diagnosing and resolving complex issues, ensuring business continuity, and delivering client-focused support. With a strong background in PC technologies, system upgrades, and user training, seeking a role as a Computer Technician and/or Desktop Support Engineer to leverage technical expertise and strong client focus.
Given the opportunity, will undoubtedly become a valuable asset to your team.
Experience
ICT Specialist at Xenturion Technologies (2024-01 – Present)
- Providing specialist onsite technical support and implementing tailored ICT infrastructure solutions.
- Installing and configuring ICT hardware, software, and network equipment.
Senior IT Technician at RDP Computers (2022-01 – 2024-01)
- Provided advanced desktop and onsite support to clients, ensuring minimal downtime.
- Led troubleshooting of complex hardware and software issues for clients.
- Configured and maintained Windows environments, networks, and peripherals.
- Delivered client-focused support and technical training to improve efficiency.
Office & Database Administrator at TSMidwives (2014-11 – 2022-01)
- Managed and maintained company database systems with high accuracy.
- Provided IT support across office hardware and applications.
- Streamlined processes by implementing improved digital workflows.
IT Sales Consultant at PB Technologies (2014-04 – 2014-11)
- Identified client-specific needs and recommended tailored solutions.
IT Consultant & Desktop Support Engineer at Easy IT (2013-02 – 2014-03)
- Handled desktop support requests across diverse client base.
- Diagnosed and resolved issues across operating systems and applications.
- Configured email systems, printers, and network connections.
Hardware Sales Specialist at Incredible Connection (2011-07 – 2013-01)
- Drove sales of hardware, software, peripherals, and maintained strong customer relationships.
PC Technician & Onsite Support Engineer at G Tech Solutions (2010-08 – 2011-07)
- Repaired and upgraded PCs and laptops for business and private clients.
- Provided onsite IT support, ensuring quick turnaround on service tickets.
PC Technician at Youronline (2008-10 – 2010-07)
- Performed computer hardware repairs and maintenance.
- Supported end-users with installations, troubleshooting, and upgrades.
Senior Logistics Administrator at Freight Dynamics (2005-06 – 2008-10)
- Oversaw the capturing of supply chain operational, shipment, and KPI data.
Technical Workshop Assistant at B.A.S.E (2004-03 – 2005-05)
- Offered support for hardware setups, repairs, and maintenance of IT equipment.
Education
Certificate in PC Technologies (A+) – Damelin College
Certificate in Grade 12 (Matric) – Boston House College
