Thuso Serole

Finance professional with over 15 years of experience across accounts payable, accounts receivable, billing, credit control, and financial administration within leading organisations including Mercedes‑Benz, TransUnion, Motus, and Nedbank. Experienced in reconciliations, month‑end processes, audit support, financial reporting, and team supervision. Strong knowledge of accounting systems including SAP, Oracle and QuickBooks, with a Bachelor of Commerce in Financial Management.

Seeking to contribute accounting expertise and analytical skills in an Accountant or Financial Controller career path.

Billing Administrator / Finance Operations - Momentum (Bonitas Medical Scheme)

(2026-03)

• Review billing information and issue invoices to clients and members while ensuring billing accuracy and compliance.
• Perform reconciliations to ensure payments, billing records and account balances remain current and accurate.
• Monitor collections and follow up on outstanding payments to improve recovery performance.
• Investigate and resolve billing queries within agreed SLAs while maintaining strong stakeholder relationships.
• Prepare monthly billing and operational reports to support management decision-making.
• Process refunds, credits and account adjustments while maintaining accurate financial records.
• Identify opportunities for operational efficiencies and process improvement initiatives.
• Support risk identification and control processes within billing operations.

Supervisor: Creditors (Accounts Payable) - Motus Corporation / Auto Pedigree

(2025-12 - 2026-02)

• Managed and developed a team of 12 Accounts Payable clerks, ensuring high performance and adherence to financial policies.
• Led the end-to-end accounts payable function, including invoice processing, reconciliations, and payment execution.
• Reviewed and approved supplier reconciliations, ensuring accuracy and timely payments in line with agreed terms.
• Strengthened internal controls by enforcing verification processes, including banking detail validation and master data governance.
• Oversaw month-end close activities, including accruals and reconciliation reviews.
• Supported internal and external audits by ensuring complete, accurate, and compliant documentation.
• Identified process gaps and implemented improvements to enhance efficiency and reduce errors.
• Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions

Billing Specialist (Accounts Receivable & Revenue) - TransUnion South Africa

(2025-06 - 2025-11)

• Managed billing operations, ensuring accurate and timely invoicing aligned to contracts and company policies.
• Analysed and reconciled customer accounts, resolving discrepancies and improving billing accuracy.
• Collaborated with cross-functional teams to ensure data integrity and alignment with business requirements.
• Drove process improvements by identifying root causes of system and process inefficiencies.
• Prepared financial reports, variance analysis, and KPI inputs for management and corporate reporting.
• Managed SLA adherence and ensured timely resolution of billing queries and exceptions.
• Collaborate with finance, operations and sales departments to ensure data integrity and correct billing information.
• Process credit notes, adjustments, and refunds as necessary.
• Assist with month-end and year-end financial closings and reporting activities.
• Support continuous improvement initiatives to streamline billing and accounts receivable processes.
• Proactively drive initiatives to resolve system, process and policy shortcomings by fixing root cause issues
• Management of the preparation and adherence to all SLAs for tickets and exceptions raised
• Prepare meaningful inputs and analyses of variances
• Work with business units to ensure that billing is in line with expectations i.e. contract rates and usage

Finance Specialist (Accounting & Payables) - Mercedes‑Benz South Africa

(2023-07 - 2025-05)

• Managed accounts payable processes, ensuring accurate invoice validation, processing, and timely payments.
• Performed supplier reconciliations and resolved discrepancies to maintain accurate vendor balances.
• Supported cashflow forecasting and financial planning through data analysis and reporting.
• Maintained vendor master data and ensured compliance with financial policies and FICA requirements.
• Contributed to process improvements to enhance efficiency in payment and billing cycles.
• Provided financial support to operational teams, including variance analysis and reporting.
• Contribute to continuous improvement of payment and billing processes to enhance efficiency.
• Manage payment process, communicate outstanding invoices to Agents, and ensure accounts are settled.
• Effective record keeping of transactions, accounts special journals and payments.
• Provide financial analysis and support to Plant Management and all operational areas of the business
• Create and update master data for Accounts Payable (AP) and Business Partners (BP).
• Verify authorisation, banking details, and ensure compliance with FICA requirements.
• Review and action financial variances (budget, forecast, estimate)
• Support sales and controlling team by conducting manual billings.
• All activities will be done in compliance with the Company's Integrity Code and other relevant policies.
• Assisting with Billing requests from the business for the sale of vehicles.
• Assist with Year End and Audit Requirements. Preparing financial reports for internal and external use

Finance & Credit Administrator - Mercedes‑Benz Financial Services

(2020-08 - 2023-06)

• Process and verify supplier invoices to ensure payments align with agreed terms and company policies.
• Monitor credit limits, payment patterns, and outstanding balances to mitigate financial risk.
• Analyse and reconcile accounts payable and receivable ledgers to maintain accurate financial records.
• Allocations of payments received from hyphen and stakeholders on CMS.
• Processing refunds that are due to stakeholders on SAP CRM
• Draw debtor historical aged analysis for allocated debtors.
• Perform debt collection functions on allocated debtors to ensure outstanding debt is minimized.
• Engaging clients and external stakeholder on the proposal and counter offers on restructures.
• Prepare and submit inputs for cashflow forecasts in collaboration with the Treasury Department.
• Investigate and resolve invoice or credit discrepancies promptly to maintain vendor and customer satisfaction
• Maintain up-to-date supplier and customer credit files and ensure compliance with financial controls.
• Support internal and external audit requirements through accurate documentation and reporting.
• Collaborate with finance teams to streamline payment and credit processes for improved efficiency.
• Assessing-Approving and declining of application on contracts applications
• Evaluating and analysing the history of accounts and working together with credit managers
• Restructuring of existing accounts once all stakeholders agree and sign acceptance on the new restructure.
• Ensure that all customers with arrears and or shortfalls are contacted in accordance with departmental targets, including making payment arrangements and collection of payment arrangements.
• Investigating and giving feedback on NCR complains
• Perform all monthly and ad hoc administrative activities report for write-offs, hostile terminations and waiving of fees.
• View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
• Handling the Debt Sale project process within prescribed policies and procedures in a supporting capacity

Supervisor: Credit Control - SANRAL eToll Commission

(2017-08 - 2020-06)

• Supervise and guide a team of 8 credit controllers to achieve collection targets and maintain accurate debtor records.
• Develop and implement collection strategies and procedures to maximize recovery and minimize losses
• Review and analyse customer financial statements, credit reports, and other financial information to assess credit risk and develop collection strategies
• Manage a team of collectors and legal recovery specialists, providing coaching and support to ensure that collections targets are met
• Negotiate payment plans and settlements with delinquent customers
• Monitor and track collections performance, providing regular reports and communication to the MD and the Board of Directors
• Manage legal recoveries, including working with external attorneys and overseeing litigation processes
• Identify and implement process improvements to increase efficiency and effectiveness of collections and recoveries activities
• Assigning work daily to collections agents and banking clerks
• Establish and maintain cash controls such as petty cash
• Prepare, reconcile account and ensure journals are prep

BCom - Financial Management - MANCOSA

BBA Honours - MANCOSA

Grade 12 - Botse‑Botse Secondary School