Ousmane Halidou

Dedicated and customer-focused professional with experience in sports facility operations, customer service, and team collaboration within the UAE. Skilled at coordinating daily activities, supporting sports events, ensuring the safe and efficient operation of facilities, and delivering exceptional experiences for athletes and visitors. Fluent in English, French, and Arabic, with strong communication, organizational, and problem-solving abilities.

Certified in First Aid and Safety, with a proactive approach, attention to detail, and a commitment to promoting a positive, professional, and welcoming environment. Passionate about contributing to the success of the Velodrome through excellent service, operational excellence, and effective event coordination.

Communication assistant at 321sports by MODON (2026-02 – Present)

• Coordinated internal communications, enhancing team collaboration.
• Created newsletters that improved employee engagement and feedback.
• Supported the development of communication strategies, driving brand awareness.
• Conducted research for communication projects, ensuring data-driven decisions.
• Collaborated with cross-functional teams to streamline messaging processes.
• Monitored media coverage, providing insights to improve public relations efforts.
• Facilitated training sessions on effective communication techniques for staff.

Event planner at Vibes Events (2025-06 – 2025-06)

• Coordinated large-scale events and guest experiences.
• Maintained strong client and vendor relationships.
• Delivered exceptional customer service during high-profile events.
• Trained team members on hospitality and service standards.
• Managed customer interactions through CRM systems.

Junior sales manager at Adnoc distribution (2022-01 – 2026-02)

• Conducted market research to identify new sales opportunities.
• Collaborated with marketing to create effective promotional campaigns.
• Trained and mentored new sales team members, enhancing team performance.
• Utilized CRM software to track leads and manage customer interactions.
• Analyzed sales data to refine strategies and improve outcomes.

Customer service at Niamey International Airport (2019-01 – 2022-01)

Assisted international passengers with travel-related inquiries. Provided multilingual support in English, French, and Arabic. Managed passenger concerns while maintaining service excellence. Supported airport operations and customer service activities. Ensured a positive passenger experience in a busy airport environment.

Diploma in Administration – Institut d'hôtellerie (2019-08 – 2021-06)

Bachelor in Education: Hospitality – Lycée professionnel (2005-01 – 2018-03)