Amir Shahandeh

Experienced air cargo operations and customer service professional with expertise in air cargo operations, warehouse coordination, freight forwarding, and international logistics. Skilled in coordinating with warehouse personnel, freight forwarders, airline partners, customers, load planners, and business stakeholders to ensure safe, accurate, and on-time cargo movement. IATA and Canadian International Freight Forwarders Association (CIFFA) Certified, with knowledge of Dangerous Goods (DGR), Safety Management Systems (SMS), Aviation Security (AVSEC), export documentation, and air cargo procedures.

Proficient in Microsoft Office, ERP systems, and Warehouse Management Systems (WMS). A fast learner with strong leadership, communication, organizational, and problem-solving skills who performs effectively in fast-paced operational environments.

Customer Service Representative - Rumi Exchange Co. - New Westminster, BC

(2025-05)

• Respond to customer inquiries by phone and email while delivering timely, accurate, and professional customer service.
• Prepare financial and operational reports to support management decision-making and business analysis.
• Support the pricing team by preparing quotations and assisting with customer requests.
• Coordinate with department heads to review customer feedback, resolve service issues, and implement customer service improvements.
• Maintain accurate customer records, prepare monthly operational reports, and ensure timely follow-up on customer inquiries.
• Recognized for maintaining high customer satisfaction through responsive service and effective issue resolution.

Warehouse Coordinator - TBC Freight Way - New Westminster, BC

(2024-01 - 2025-03)

• Coordinated inbound and outbound freight while ensuring accurate and timely cargo movement.
• Organized shipment activities with warehouse staff, drivers, shippers, and consignees to meet scheduled pickup and delivery times.
• Updated shipment, inventory, and freight information using ERP and Warehouse Management Systems (WMS).
• Verified Bills of Lading, packing lists, invoices, and shipping documents to ensure operational accuracy.
• Assisted in maintaining safe warehouse operations by following company procedures and supporting efficient workflow.
• Contributed to efficient warehouse operations through accurate documentation, effective coordination, and on-time shipment processing.

Senior Air Cargo Operations Executive - Emirates Airline - Tehran, Iran

(2019-02 - 2023-08)

• Supervised daily air cargo operations to ensure the safe and on-time movement of export and import shipments.
• Directed and coordinated cargo handling teams during aircraft loading, unloading, and cargo transfers while ensuring compliance with airline safety standards and operational procedures.
• Conducted operational briefings, assigned daily work priorities, and monitored staff productivity to maintain on-time flight performance.
• Coordinated with load planners, warehouse personnel, freight forwarders, overseas stations, and airline partners to ensure accurate cargo loading and timely flight departures.
• Monitored Air Waybill (AWB) preparation, cargo documentation, and shipment information to ensure compliance with airline and IATA requirements.
• Communicated shipment status, booking updates, freight charges, service quotations, and operational information to customers and internal stakeholders.
• Prepared daily operational reports, monitored cargo performance, and reported operational issues to management.
• Supported the acceptance and handling of Dangerous Goods (DGR), Live Animals (AVI), Human Remains (HUM), and other special cargo in accordance with IATA regulations.
• Conducted online operational audits, coordinated with the Standards and Procedures team to ensure compliance with airline policies, IATA requirements, and operational standards, while supporting continuous process improvement.

International Trade Diploma - International Trade - Forum for International Trade Training (FITT)

Freight Forwarding Certificate - Freight Forwarding - Brighton College

Bachelor of Arts - English Literature - Roudehen University