Rodrigo Nueva

Professional Summary

I am a highly respected customer service and operations professional with more than three decades of experience supporting employees, customers, and business operations within one of Canada's largest telecommunications organizations. Throughout my career, I earned a reputation for exceptional professionalism, dependability, and a genuine commitment to helping others. My ability to solve problems, adapt to changing priorities, and build strong working relationships made me a trusted resource across multiple departments and teams.

My dedication to service excellence was recognized through numerous TELUS Bravo Awards, where colleagues and leaders consistently commended my outstanding customer service, teamwork, technical support, and willingness to go above and beyond. Whether assisting with large-scale technology rollouts, supporting urgent operational requests, or providing one-on-one assistance to colleagues, I consistently demonstrated integrity, patience, and a customer-first mindset.

As I begin the next chapter of my career, I am eager to bring my extensive customer service experience, professionalism, and passion for helping people to the aviation and hospitality industries. I am committed to creating welcoming experiences for guests, delivering exceptional service, and representing my employer with pride, reliability, and excellence.

PROFESSIONAL EXPERIENCE

Customer Service & Operations Specialist

TELUS Communications

1991 – 2026

Provided exceptional customer support while coordinating operational services in a fast-paced environment requiring professionalism, accuracy, teamwork, and strong communication.

Highlights

• Delivered responsive customer service to employees across multiple departments while resolving operational and technical issues promptly.
• Coordinated equipment requests, inventory, and logistics while ensuring a positive customer experience.
• Assisted customers and internal partners by answering questions, resolving concerns, and providing timely solutions.
• Managed multiple priorities simultaneously while maintaining accuracy in a fast-moving operational environment.
• Built trusted relationships with customers, leaders, and colleagues through professionalism, patience, and dependable service.
• Collaborated across HR, Logistics, Operations, and Technical teams to support organization-wide initiatives.
• Supported urgent projects requiring flexibility, teamwork, and attention to detail.
• Recognized numerous times with TELUS Bravo Awards for outstanding customer service, teamwork, leadership support, professionalism, and going above and beyond.

Herzing Institute

Computer Operator Certificate

1986 – 1988