Andrea Perrier

Experienced Office Administrator, Project Coordinator, and Customer Service professional with 25+ years of success supporting office operations, customer relations, insurance, retail management, and administration. Recognized for strong organizational skills, relationship building, problem solving, and the ability to manage multiple priorities in fast-paced environments. Proficient in Microsoft Office, administrative systems, accounts payable/receivable, scheduling, and client service.

Family Care Provider (2024-06 – Present)

Manage comprehensive logistics, schedule coordination, and daily operational workflows for a family household during a long-term medical recovery period. Handle resource allocation, expense tracking, and third-party communications to ensure seamless household operations.

Office Administrator / Project Coordinator at Oakhart Design & Construction (2023-01 – 2024-06)

• Managed daily office operations, reception, phones, scheduling, billing, and work orders.
• Coordinated employee schedules, material orders, deliveries, and warehouse inventory.
• Processed accounts payable and receivable while maintaining accurate financial records.
• Maintained personnel files and office databases with a high level of accuracy and confidentiality.
• Scheduled meetings and coordinated communication with clients, vendors, and prospective employees.

Auto Insurance Claims Advisor at TD Insurance (2021-09 – 2022-06)

• Managed auto insurance claims while providing exceptional customer service by phone and in writing.
• Investigated claims, analyzed policy information, and ensured compliance with company guidelines.
• Coordinated with body shops, towing companies, rental agencies, and customers throughout the repair process.
• Prioritized a high-volume workload while consistently meeting service standards and deadlines.
• Protected confidential customer information and maintained regulatory compliance.

MBNA Customer Account Specialist at TD Bank (2019-04 – 2021-09)

• Assisted customers with credit accounts while resolving complex inquiries professionally.
• Explained financial products and payment solutions to meet customer needs.
• Maintained compliance with banking policies and privacy regulations.
• Consistently delivered quality customer service in a fast-paced call centre environment.

Assistant Store Manager at Le Creuset (2017-05 – 2019-04)

• Helped increase annual sales by 20% while consistently exceeding personal sales targets.
• Assisted with hiring, training, coaching, and performance management.
• Managed merchandising, inventory, opening/closing procedures, and daily store operations.
• Built lasting customer relationships that increased repeat business.

Customer Service Representative / Administrative Assistant at Impact Auto Auctions (2016-03 – 2017-05)

• Processed vehicle documentation, ownership transfers, accounts payable/receivable, and remittances.
• Coordinated with insurance companies, buyers, towing companies, and vehicle owners.
• Maintained accurate records while supporting high-volume administrative operations.

Team Lead at Danier Leather

Assistant Manager at Roots Canada

Receptionist / Vehicle Appraiser at Fix Auto Orleans

Assistant Manager at Dynamite Clothing / Garage

Project Administration at Canadian Council of the Blind

Full-time Parent (2002 – 2008)

Hairstyling Diploma in Hairstyling – Marvel Beauty School

Medical Office Administration (Honours Graduate) in Medical Office Administration