Jenna Arbour

Motivated and reliable professional with experience in customer service, hospitality, and team leadership. Skilled in handling customer concerns, training and overseeing team members, and maintaining service standards in fast-paced environments. Committed to providing outstanding service and creating positive guest experiences.

Guest Experience Ambassador at Niagara City Cruises (2025-06 – 2026-10)

• Provided exceptional guest service by greeting visitors, answering questions, and addressing concerns to ensure a positive experience.
• Safely and efficiently boarded guests onto the boats, elevators, and the funicular while assisting with strollers, wheelchairs, and other accessibility needs.
• Supported daily operations, including scanning tickets, counting boarding passengers, and recycling ponchos.

Shift Supervisor at Dairy Queen (2021-02 – 2024-08)

• Supervised crew members to ensure order accuracy, store cleanliness, and compliance with health and safety standards.
• Managed opening and closing procedures, including counting cash.
• Communicated effectively with customers who had complaints and resolved concerns as they arose during shifts.
• Trained new crew members on procedures, expectations, and standards to ensure successful operation.

Junior Server at Club Roma (2019-07 – 2021-01)

• Assisted servers with dining service, including bringing trays of food and drinks to tables, interacting with guests, and alerting the kitchen to potential allergies or dietary preferences.
• Set and cleared tables and completed takedown service for events.
• Performed various kitchen tasks such as polishing dishware, dishwashing, and plating.

Social Service Worker Program – Niagara College (2026-09 – 2028)

Bachelor of Arts in Psychology – Trent University (2022-09 – 2026-04)