Kishan Khadka
Customer-focused professional with experience in hospitality, technical support, and customer service
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About
Customer-focused professional with experience in hospitality, technical support, and customer service. Skilled at understanding customer needs, solving problems, and delivering personalized service in fast-paced environments. Passionate about technology and committed to creating exceptional customer experiences. Strong communicator with experience educating customers, troubleshooting technical issues, and working collaboratively with diverse teams.
Experience
Line Cook - Swiss Chalet - London, ON
(2024-10)
- Deliver exceptional service by ensuring every order meets customer expectations and dietary requirements.
- Communicate effectively with team members during high-volume service to maintain efficiency and quality.
- Handle multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment.
- Support inventory management and maintain workplace organization and sanitation.
- Demonstrate teamwork by assisting colleagues wherever needed to ensure a positive guest experience.
Peer Tutor - Fanshawe College - London, ON
(2023-06 - 2023-08)
- Delivered one-on-one academic support by identifying student needs and tailoring explanations accordingly.
- Built positive relationships through patience, active listening, and effective communication.
- Assisted students in troubleshooting technical issues and improving confidence with technology.
Technical Associate - CAS Pvt. Ltd. - Kathmandu, Nepal
(2020-03 - 2021-11)
- Delivered technical support to banking professionals by diagnosing and resolving software and data issues.
- Worked directly with clients to understand their needs and provide effective technology solutions.
- Collected and analyzed user requirements to improve business systems and customer satisfaction.
- Collaborated with teams to implement Business Intelligence solutions while maintaining confidentiality.
Education
Postgraduate Certificate - Project Management - Seneca Polytechnic
Bachelor of Science - Computer Science and Information Technology - Kathmandu Bernhardt College
