Kristin Le

Customer-service professional with experience in front-desk operations, public-facing service, telephone communication, cash handling, date entry, and administrative support. Currently working as a Cashier with the City of London Aquatics, assisting members of the public in person and by phone, explaining programs, admissions, policies, and facility information, and resolving inquiries in a busy municipal recreation environment. Experienced in creating a welcoming front-desk experience and communicating professionally with customers from diverse backgrounds.

Cashier - City of London, Aquatics/Recreation Services - London, Ontario

Serve as a primary front-desk contact for members of the public at City of London aquatic facilities

• Welcome patrons, answer questions, and provide clear information regarding swimming programs, admissions, schedules, fees, memberships, registrations, and facility services
• Explain City policies and facility procedures to patrons and assist them in understanding available programs and services
• Communicate with customers in person and by telephone, respond to inquiries, and direct questions to appropriate staff when required
• Process admissions, registrations, and POS transactions accurately
• Handle cash, debit, and credit payments and complete daily cash balancing procedures
• Assist patrons with concerns and resolve routine customer-service issues professionally and calmly
• Maintain an organized, professional, and welcoming reception/front-desk area
• Use computerized systems to access customer information, process transactions, and maintain accurate records

Guest Service Staff - Storybook Gardens, City of London - London, Ontario

• Welcomed guests and provided information regarding admissions, attractions, events, and facility services
• Processed ticketing and cash transactions accurately
• Responded to guest questions and assisted with concerns in a busy public environment
• Supported crown control and special-event operations while maintaining positive customer service

Guest Service Support - Delta Hotels - London, ON

• Assisted guests and responded to service inquiries in a professional and courteous manner
• Coordinated with multiple departments to relay guest requests and information
• Maintained a clean, organized, and welcoming environment for guests and staff
• Demonstrated strong communication and time-management skills in a fast-paced hospitality setting

Receptionist and Administrative Assistant - HIS japan Travel Agent

• Managed the front desk, greeted clients, and responded to in-person inquiries
• Answered telephone calls and directed inquiries appropriately
• Scheduled meetings and assisted clients with bookings and travel arrangements
• Maintained daily records, documentation, and administrative files
• Supported general office and administrative operations

Certificate - Hospitality & Tourism Management - Fanshawe College (2021)

Bachelor of Business - Business - National Economics University of Vietnam (2016)