Dietary Aide at The Amberwood Suites (2025-07 – 2025-09)
- Prepared and served meals in accordance with dietary guidelines and portion standards
- Maintained cleanliness and sanitation of kitchen and dining areas following food safety regulations
- Assisted residents with meal service, ensuring comfort and respectful care
- Supported kitchen operations and team members to ensure efficient and timely meal service
Shift Leader-Front Office at InterContinental Dhaka by IHG (2022-05 – 2023-09)
- Supervised front office operations and coordinated team activities during shifts
- Ensured high standards of guest service and handled guest inquiries and complaints
- Maintained smooth communication between departments for efficient operations
- Trained and motivated staff to deliver consistent, high-quality service
Housekeeping Cordenator at Renaissance Gulshan Hotel by Marriott (2020-11 – 2022-03)
- Supervised daily housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces met Marriott's 5-star cleanliness and presentation standards.
- Prepared and managed staff schedules, delegated tasks efficiently, and ensured proper coverage during peak periods.
- Acted as the primary liaison between housekeeping, front office, and maintenance teams to coordinate room readiness and resolve service issues.
- Responded swiftly to guest requests and complaints, delivering prompt solutions that contributed to high guest satisfaction and loyalty.
Catering Sales Executive at Crowne Plaza Dhaka Gulshan by IHG (2019-09 – 2020-09)
- Served as a core pre-opening member and helped launch the event sales department.
- Managed event inquiries, client communication, and catering sales coordination.
- Collaborated with internal teams to support smooth event planning and service delivery.
Catering Operations Coordinator and Sales Coordinator - Catering at Le Meridien Dhaka (2016-03 – 2019-07)
- Coordinated daily catering operations, including event scheduling, staffing, and logistics
- Liaised with clients to confirm event details, menus, and special dietary requirements
- Supervised food preparation, setup, service, and breakdown to ensure quality and timeliness
- Managed inventory, vendors, and compliance with food safety and hygiene standards
Guest Service Representative at Radisson Blu Dhaka Water Garden (2014-06 – 2016-02)
- Efficiently manage guest check-ins and check-outs according to brand standards, including room assignments and managing special requests.
- Act as a knowledgeable resource by providing detailed information on hotel facilities, restaurants, and local attractions to enhance the guest experience.
- Process payments, handle currency exchange, maintain accurate guest accounts, and manage cash securement.
