Nora Nora

Customer service and event operations professional with over 10 years of experience supporting guests in high-volume sports, entertainment, and public event environments. Proven ability to deliver exceptional customer service, resolve concerns professionally, respond effectively in fast-paced situations, and create safe, welcoming, and inclusive experiences. Experienced working alongside security, operations, and event staff to ensure successful events and memorable guest experiences.

Gate Staff - MLSE (Maple Leaf Sports & Entertainment)

(2026-02)

• Deliver exceptional customer service to guests attending sporting events, concerts, and special events.
• Verify tickets and manage guest entry while maintaining efficient gate operations.
• Assist guests with seating, accessibility needs, directions, and venue information.
• Resolve guest concerns professionally and escalate issues when appropriate.
• Support a safe, welcoming, and inclusive environment while following venue safety and security procedures.
• Collaborate with Guest Services, Security, and Event Operations teams to ensure an outstanding fan experience.
• Support events at Scotiabank Arena, BMO Field, and FIFA events.

Office Manager (Contract) - City of Toronto

(2021-01 - 2021-12)

• Investigated and resolved employee payroll discrepancies.
• Maintained confidential employee records, including WSIB documentation.
• Managed employee Health & Safety training records.
• Prepared meeting minutes and provided administrative support.

Staff Supervisor - Mirvish Productions

(2019-01 - 2021-12)

• Supervised daily operations in a 2,000-seat theatre venue.
• Delivered exceptional customer service while ensuring a safe and welcoming environment.
• Responded to guest concerns and emergency situations with professionalism and sound judgment.
• Supervised, trained, and scheduled more than 40 employees.
• Maintained incident reports and operational documentation.
• Developed staff training manuals and operating procedures.

Project Manager (Seasonal) - Canadian National Exhibition

(2007-01 - 2019-12)

• Managed operations for large-scale public events attended by thousands of guests.
• Coordinated event logistics with contractors, vendors, and unionized staff.
• Conducted safety meetings, inspections, and employee orientations.
• Implemented improved cash-handling procedures, reducing shortages by 80%.
• Responded to operational issues while maintaining an exceptional guest experience.

Senior Broadcast Coordinator - Dentsu Aegis Network

(2015-01 - 2017-12)

• Coordinated television commercial clearances with broadcasters and clients.
• Managed advertising schedules and campaign databases.
• Prepared invoices and supported client service operations.
• Ensured compliance with network standards and deadlines.

Bachelor of Arts (Honours) - Radio and Television Arts, Minor in English - Toronto Metropolitan University (formerly Ryerson University)