Sako Zeinab

Pragmatic and bold customer service manager. A skilled strategist capable of evolving company policies and practices to keep the company ahead of the competition. Entirely dedicated to improving product and process quality in order to consistently project an image of excellence.

A dynamic and sociable person with highly developed listening skills. A skilled manager who responds efficiently and diplomatically to the requests, suggestions, and complaints of a demanding clientele. Excellent command of spoken and written French.

Department manager focused on improving performance and budget management. In-depth knowledge of community resources and trends. Excellent ability to encourage employees to develop their skills and achieve objectives.

Operations Coordinator - Intelcom - Montréal, Québec

(2025-02)

• Checking delivered goods, including the general condition of packaging and quantities.
• Handling incoming requests and forwarding them to the relevant contact.
• Developing a customer relations strategy and short-term action plans, and building customer loyalty.
• Coordinating with sales, logistics, and accounting teams as needed.
• Following up with customers to assess their satisfaction and gather their suggestions.

Order Picker - Maxi Cote des neiges - Montréal, Québec

(2024-05 - 2025-02)

• Finding products in the warehouse based on the information provided on order forms.
• Preparing customer orders by checking product references and ensuring requested quantities are met.
• Checking product labels and references.
• Monitoring, checking, and organizing warehouse inventory.
• Sorting and organizing products in the warehouse.
• Checking the quality and compliance of prepared items.
• Preparing orders according to order forms.

Warehouse Clerk - Amazon - Montreal , Québec

(2024-02)

• Checking delivered goods, including the general condition of packaging and quantities.
• Taking inventory of stock and counting products.
• Preparing customer orders based on order forms.
• Organizing goods by reference in the storage area.

Assembler - SOTRA industrie - Koumassi

(2023-05)

Permanent position

• Assembling parts according to the manufacturing plan.
• Assembling units, subassemblies, and components according to the specified procedures.
• Collaborating with the production team to optimize assembly processes and improve overall efficiency.
• Visually inspecting assemblies and identifying and correcting malfunctions and defects.
• Frequently organizing the workstation to facilitate operations.
• Assembling parts using the required methods: screwing, gluing, drilling, and MIG welding.
• Maintaining tools and equipment to ensure their durability.
• Cutting materials according to safety rules and checking component dimensions.

Secondary School Diploma - lycée moderne djédji amondji pierre, Côte d'Ivoire (2021 - 2021)

Certificate - Economics and Management Science - université UMA, Côte d'Ivoire