Serenity B

Personable hospitality professional with hands-on experience in sales, customer service, and guest relations across retail, food service, and education. Recently studying a Hospitality & Tourism diploma, driven to deliver exceptional guest experiences.

Sales Professional - Dufresne Furniture and Appliances - Dryden, ON

(2023-12 - 2024-12)

Led marketing efforts to promote new products and promotions via email, social media, and in-store displays. Exceeded sales targets by implementing personalized offers, upselling, and executing flash sales events. Built strong customer relationships, ensuring satisfaction through personalized conversations and follow-up post-sale. Utilized product knowledge to assist customers in making informed purchasing decisions, ensuring a positive shopping experience.

• Drove furniture and appliance sales by identifying customer needs and recommending tailored solutions
• Managed end-to-end sales transactions, maintaining accuracy and a professional in-store experience
• Built lasting client relationships through attentive follow-up and product knowledge

Occasional ECE/EA - Keewatin Patricia District School Board - Dryden, ON

(2023-08 - 2024-05)

Developed strong interpersonal communication skills by engaging with students, parents, and staff. Demonstrated strong multitasking abilities, managing a busy classroom while maintaining a calm and welcoming atmosphere. Supported children with diverse needs, fostering an inclusive and nurturing learning environment.

• Supported inclusive classroom environments across multiple schools, adapting communication to diverse student needs

Barista - Sweet Nata Bakery - Thunder Bay, ON

(2025-01 - 2025-08)

Provided exceptional customer service by greeting customers, taking orders, and ensuring a positive experience. Maintained knowledge of menu items and made personalized recommendations to enhance customer satisfaction. Collaborated with team members to ensure smooth operations and effective communication during busy shifts. Managed cash register, processed transactions, and handled customer payments accurately.

• Delivered high-quality coffee service in a fast-paced bakery environment, ensuring consistent guest satisfaction
• Managed POS transactions and maintained product presentation standards across all service periods
• Built rapport with repeat customers, contributing to a welcoming and memorable café atmosphere

Diploma - Hotel & Restaurant Operations Management - Algonquin College (2025 - 2027)