Thakur Rithik Singh
Operations and analytics professional with 2+ years of experience supporting process improvement, reporting, workflow optimization, and cross-functional business operations
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About
Operations and analytics professional with 2+ years of experience supporting process improvement, reporting, workflow optimization, and cross-functional business operations. Experienced in data analysis, operational coordination, SOP development, and customer-focused execution within fast-paced environments. Skilled in reporting accuracy, process standardization, and operational support with growing exposure to AI-enabled workflows and automation tools.
Completed my MBA at University Canada West with strong interest in business operations, revenue operations, and operational systems management.
Experience
SALES ASSOCIATE at 7-ELEVEN (2025-02 – Present)
- Manage daily retail operations including cash handling, pos transactions, inventory tracking, and customer support in a fast-paced environment
- Maintain inventory accuracy and ensure proper product organization and operational compliance
- Resolve customer concerns efficiently while maintaining high service standards
- Support operational consistency by following established workflows and company procedures
- Assist with data entry, inventory reconciliation, and reporting-related activities
- Demonstrate strong multitasking, accountability, and operational execution under tight timelines
SENIOR ANALYST at GENPACT (2022-08 – 2024-12)
- Analyzed business operations and identified workflow improvement opportunities to enhance operational efficiency
- Supported reporting and data validation activities to improve accuracy and process consistency
- Collaborated with cross-functional teams to execute operational initiatives and maintain service quality standards
- Assisted in developing and maintaining SOP documentation and process compliance procedures
- Streamlined operational workflows to reduce turnaround time and improve process execution
- Utilized data analysis and reporting insights to support business decision-making
- Coordinated multiple operational tasks and deliverables while ensuring adherence to deadlines and quality standards
- Maintained strong attention to detail while handling sensitive operational and business information
Education
MBA – University Canada West (2026-04)
BCom Honours – Indian Institute of Management and Commerce (2022-01)
