Yannick Sa'a

Customer service professional with several years of experience in various roles, including retail assistant, cashier, and telemarketer. Strong skills in transaction processing, shelves restocking and inventory monitoring. Capable of providing exceptional customer service, efficiently managing returns and complaints, ensuring customer satisfaction. Seeking to leverage experience and skills to benefit a dynamic company as an associate.

Retail Assistant at IL Gigante Supermarket (2020-02 – 2026-01)

• Greet customers, answer their questions, and provide advice tailored to their needs.
• Manage returns and exchanges efficiently.
• Maintain store cleanliness and ensure products are properly stocked.
• Conduct daily stock checks and communicate with managers about replenishment needs.
• Resolve problems and complaints professionally.

Crew Member at Pizzeria Pizzium (2016-10 – 2020-01)

• Operated cash register and POS system, processing transactions with accuracy.
• Maintained a clean, sanitized, and organized workstation in compliance with health and safety regulations.
• Ensured customer satisfaction by resolving complaints quickly and politely.
• Assisted with inventory management, ensuring adequate supplies and minimizing waste.

Cashier at Conad Shop (2014-03 – 2016-09)

• Perform optical scanning of items, manage cash transactions, and provide diligent customer service.
• Offer a friendly welcome and handle customer requests.
• Participate in inventory counts and restocking shelves.
• Ensure the accuracy of operations and compliance with internal processes.

Telemarketer at Itacall Group (2010-01 – 2014-02)

• Manage inbound and outbound calls to respond to customer inquiries.
• Resolve complaints and issues quickly and efficiently.
• Update and manage customer information in the CRM system.
• Participate in team meetings to improve the call process and scripts.

Handyman at Bakery La Fournaise (2002-03 – 2008-10)

• Task completion by management request in a timely manner.
• Handled minor installation duties.

High School Diploma – College Vogt (2001)