Hiten Chapaneri

Customer service and automotive sales professional with over 10 years' experience across customer service, logistics, and retail environments. Skilled in complaint resolution, sales negotiation, account management, and delivering excellent customer experiences. Recognised for strong communication skills, attention to detail, and the ability to perform effectively in fast-paced environments.

Customer Service Advisor - Severn Trent Water - Leicester

(2025-10 - 2025-11)

• Selling Home Serve cover to customers
• Dealing with customer complaints
• Adjusting customer account balance
• Updating customer contact detail after moving
• Arranging water meter technician visits for customers
• Advising customers of the finance plans available which best suits them
• Booking enquiry follow up calls for progress updates
• Taking payments to satisfy outstanding credit and processing refunds

Sales Executive - Allen Motor Group - Solihull

(2025-06 - 2025-08)

• Negotiated sales of new and used vehicles
• Managed customer enquiries, test drives, appointments, and vehicle handovers
• Advised customers on vehicle specifications and finance options
• Coordinated vehicle preparation with internal departments
• Used Kerridge Autoline, Keyloop, Sales Master, and Sales Docs systems

Service Advisor - Listers Toyota - Stratford-upon-Avon

(2025-05 - 2025-05)

• Check customer vehicles in for service
• Liaising with technicians to report work/unexpected work to the customer
• Informing customers with a progress update
• Taking cars around to be worked on/MOT'd
• Administration work including creating job cards for vehicles due in for the day and the following day
• Taking payment for work carried out and checking customers out with their vehicle

Customer Experience Expert - Group1 Auto Mercedes-benz of Leicester - Leicester

(2024-02 - 2025-02)

• Delivered a premium customer experience throughout the vehicle sales journey
• Managed customer records, sales documentation, and vehicle administration
• Coordinated test drives, appointments, vehicle collections, and deliveries
• Provided guidance on vehicle specifications and finance products
• Utilised Kerridge Autoline, Keyloop, AX Manage, Sales Master, and Sales Docs systems

Home Furniture Customer Service Advisor - Next Plc - Leicester

(2023-05 - 2024-02)

• Resolved complex customer complaints relating to deliveries, damaged goods, repairs, and refunds
• Coordinated technicians, collections, warehouse investigations, and follow-up actions
• Used multiple IT systems to manage orders, payments, and customer accounts
• Worked collaboratively across stores, warehouses, and support teams to deliver positive customer outcomes

Enquiries Customer Service Advisor - Next Plc - Leicester

(2020-08 - 2023-04)

• Handled customer enquiries relating to orders, accounts, payments, returns, and deliveries
• Resolved complaints and arranged re-orders, collections, refunds, and account support
• Supported cross-functional projects including recalls and administrative tasks
• Assisted in training new team members

Customer Service Representative - Hanson - Leicester

(2019-12 - 2020-02)

• Taking orders for asphalt, concrete and aggregates via a telephone system
• Booking in deliveries for material and confirming with clients the amounts of material needed
• Delegating collection and deliveries of material to delivery drivers
• Using a complex ordering database system to book in slots from different material mixing plants

Customer Service Representative - R R Donnelley

(2009-09 - 2019-12)

• Delivered customer service and administrative support for financial services clients
• Processed payments, customer records, and account-related documentation
• Produced reports and provided administrative support to management
• Coordinated workload distribution and supported team operations

A2 Business BTEC National - Business - Gateway College (2008-09 - 2009-06)

AS Business BTEC National - Business - Gateway College (2007-09 - 2008-06)

Business Intermediate - Business - Gateway College (2006-09 - 2007-06)

GCSE - Maths - Gateway College (2008-09 - 2009-06)

GCSE - English - Gateway College (2008-09 - 2009-06)

GCSE - Science - Gateway College (2007-09 - 2008-06)