Nipun Khullar

Sales Operations and Business Analytics professional with 14 years of experience across B2B SaaS and technology businesses.

Experience in sales cadence, pipeline forecasting, performance reviews, commercial analysis and sales process excellence. Partners with sales leadership and Finance to translate business data into actionable insights and support commercial decisions. Built a Pan-India sales organisation of approximately 40 people at iimjobs.com/hirist.com, supporting monthly revenue of around Rs. 1.2 crore.

Implemented

Zoho CRM and established weekly pipeline reviews, sales planning and forecasting.

At Samsung

India, established B2B online operations, pricing governance and leadership dashboards using Excel and Power Query.

Chief Manager Sales Operations Enterprise Business at Samsung India (2022-06 – Present)

• Built leadership dashboards and automated daily, weekly and monthly reporting using Excel and Power Query to track business performance and provide actionable insights for management reviews.
• Analysed sales trends and forecasts for EPP and Samsung Exclusive Stores to support corporate business planning.
• Analysed operating profit for mobility products to evaluate pricing trade-offs and support commercially viable product offers.
• Partnered with Sales, Finance, SOP Commercial and Marketing to prepare pricing and business approvals and coordinate execution.
• Established B2B online sales operations, including vendor management, product pricing and offer-update processes.
• Established partner commission and incentive processes, including target and achievement tracking for corporate-site key account managers.
• Conducted monthly domain hygiene checks to identify misuse of corporate discounts; supported partner operations across sales channels.

Sr. Manager Business Finance at Info Edge India Pvt. Ltd. (2020-07 – 2022-06)

• Analysed commercial performance and partnered with senior sales leaders to monitor top-account performance across India and prioritise growth opportunities.
• Analysed portal usage, product penetration and discounting patterns to identify upsell opportunities and strengthen commercial governance.

Head Sales Operations and Support at iimjobs.com / hirist.com (2013-08 – 2020-07)

Subsequently acquired by Info Edge

• Drove Pan-India revenue for B2B SaaS recruitment products with regional sales managers, supporting monthly revenue of approximately Rs. 1.2 crore.
• Managed pipeline reporting and monthly forecasting; conducted weekly CRM-based reviews with sales managers to track opportunities and sales performance.
• Implemented Zoho CRM and managed a two-person CRM operations team to standardise sales activity tracking and improve pipeline visibility.
• Led go-to-market and sales planning across prospecting, headcount planning, hiring, quota setting and territory management.
• Built and led field and inside sales teams of approximately 40 people through three regional managers across Bangalore, Mumbai and Gurgaon.
• Improved sales workflows across lead generation, call cadence, product demonstrations, negotiation and follow-up; established inbound and outbound lead-generation processes.
• Managed incentive and recognition programmes, aligning sales execution with quarterly and annual targets.
• Communicated priorities and performance insights to regional managers; drove CRM adoption, sales training and structured reviews to strengthen process discipline and accountability.
• Joined during the startup phase and established sales and support capabilities across India, including offices in Bangalore, Mumbai and Gurgaon.

Manager Business Development and Project Management at Oxigen Services (2012-06 – 2013-07)

• Coordinated e-commerce client integration projects with Engineering, Marketing, Customer Care, Training, UI and support teams to enable cross-functional implementation.
• Managed key accounts across e-commerce and modern retail, including Infibeam, Aditya Birla Retail and Bharti Walmart; coordinated POS sales through retailers and clients and maintained MIS.

Software Engineer at Mahindra Satyam (2007-09 – 2010-05)

• Worked on application analysis and database management for automotive client projects, including JLR/Ford application migration and Nissan database and HR applications.

PGDM in Marketing and Finance – IMI Delhi (2010 – 2012)

B.Tech. in Electronics and Communication – Amity School of Engineering and Technology, GGSIPU (2003 – 2007)