Bose Bose

Results-driven Customer Support Specialist with over 3 years of experience in customer service, corporate account management, client retention, and revenue growth across healthcare and other industries. Skilled in improving client satisfaction, resolving issues efficiently, maintaining high renewal rates, and identifying upselling opportunities to drive business growth. Committed to delivering excellent customer service and strong client relationships.

Corporate Retention Associate at Reliance Health (2023-01 – 2025-01)

• Managed a portfolio of 70+ high-value corporate enterprise and mid-market accounts, overseeing the full customer lifecycle from onboarding and client navigation to renewals.
• Handled client escalations and inquiries, resolving issues promptly to maintain client confidence, satisfaction, and trust.
• Conducted strategic business reviews and regular client check-ins to strengthen client relationships, improve loyalty, and enhance service experience.
• Collaborated cross-functionally with internal teams to deliver high-quality service and seamless support to corporate clients.
• Drove revenue growth through strong retention strategies, as well as effective upselling and cross-selling initiatives.
• Developed and presented data-driven insights using Tableau and Metabase to support client decision-making and improve account performance.
• Issued invoices and managed premium collections, ensuring timely payments and improved account compliance.

Client Relation Officer at Rosabon Financial Services (2021-01 – 2022-12)

• Maintained and managed strong relationships with clients to improve customer satisfaction and retention.
• Developed monthly summaries to access each client's participation level and determine targets for follow-up plans.
• Handled client request, complaints, and enquiries promptly to ensure excellent service delivery.
• Collaborated with internal teams to ensure client onboarding and seamless loan processing.
• Promoted financial products and services to existing and prospective clients, contributing to revenue growth.
• Maintained client records and transaction documentation using CRM tools.

Assistant Quality Control Analyst at Nigeria Breweries PLC (2014-01 – 2015-12)

• Treated water to ensure it is suitable for production activities.
• Carried out cleaning in place (CIP) for brewing vessels.
• Carried out saccharification test of mashed product.
• Assisted in beer production process.

Master of Science in Public Health – University of Suffolk (2024-01)

Advanced Information and Technology in Information and Technology – NIIT (2020-01)

B.sc in Food Science and Technology – University of Agriculture, Makurdi (2015-01)