Cristina Blay

Dedicated and results-driven professional with over 20 years of experience, including the last four years specializing in Medical Virtual Assistance, Executive Assistance, Appointment Setting, Outbound Cold Calling, Lead Generation, and Customer Support. Experienced in healthcare administration, CRM management, calendar and email management, scheduling, data entry, and client communication. Proven ability to build strong customer relationships, manage multiple priorities, maintain accurate documentation, and consistently achieve productivity and performance goals in remote and fast-paced environments.

Executive Assistant - WESTLAKE

(2025-02 - 2026-07)

• Generated qualified leads through high-volume outbound cold calling.
• Scheduled appointments and managed calendars for the sales team.
• Updated and maintained customer records using CRM software.
• Managed follow-up communications to improve customer engagement.
• Prepared reports and provided administrative support.
• Consistently achieved appointment-setting and productivity goals.

Outbound Cold Caller - Healthcare Insurance Specialist – Medicare/ACA

(2024-04 - 2025-02)

• Conducted outbound calls to educate prospective clients about Medicare and ACA insurance plans.
• Generated qualified leads and scheduled appointments for licensed insurance agents.
• Maintained accurate CRM records and managed follow-up activities.
• Handled customer objections using active listening and effective communication.
• Consistently met lead generation and performance targets.

Travel Counselor - Teleperformance Philippines

(2023-07 - 2024-02)

• Assisted customers with travel reservations, itinerary changes, and travel documentation.
• Coordinated travel arrangements while delivering excellent customer service.
• Resolved customer concerns efficiently and accurately.

Advisor I – JP Morgan Chase (Chat Support) - Concentrix Philippines

(2022-07 - 2023-05)

• Assisted banking customers through live chat with account inquiries and issue resolution.
• Maintained confidentiality and compliance with company policies.
• Consistently achieved quality assurance and customer satisfaction metrics.

Collections Operator - Home Credit Philippines

(2020-01 - 2022-12)

Technical Support Representative - The Results Companies

(2019-01 - 2019-12)

Operating Room Unit Coordinator / Administrative Assistant - Prince Sultan Military Medical City, Riyadh

(2002-01 - 2016-12)

Bachelor of Science - Nursing - Perpetual Help College Manila