Edzil Ann Bugahod
Dynamic and customer-focused Customer Service Representative
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About
Dynamic and customer-focused Customer Service Representative with over 6 years of experience delivering exceptional support across BPO, retail, and labor-intensive industries. Adept in handling high-volume inquiries, resolving complex issues, and ensuring client satisfaction. Known for exceeding performance metrics, building strong client relationships, and working effectively in fast-paced environments.
Also brings hands-on experience in retail and factory settings, showcasing flexibility and adaptability. Seeking opportunities to leverage skills in an international setting.
Experience
Customer Service Representative – Financial Account - Concentrix CVG Philippines - Philippines
(2024-03 - 2026-02)
- Delivered timely and accurate support, achieving a 98% compliance rate with SLAs.
- Resolved customer concerns, reducing average handling time by 15%.
- Managed records using CRM tools, improving data accuracy by 20%.
- Increased satisfaction scores through proactive communication.
Customer Service Representative- Financial Account - Telus International Philippines - Philippines
(2021-06 - 2022-08)
- Handled 80+ daily customer inquiries, providing solutions and support.
- Boosted customer retention by 12% through empathetic service.
- Collaborated with teams to resolve issues within 24 hours.
- Maintained a 95% quality assurance score.
Customer Service Representative - Retail Account - Datamatics - Philippines
(2024-04 - 2025-02)
- Delivered timely and accurate support, achieving a 98% compliance rate with SLAs.
- Resolved customer concerns, reducing average handling time by 15%.
- Managed records using CRM tools, improving data accuracy by 20%.
- Increased satisfaction scores through proactive communication.
Customer Service Representative - Telco Account - The Results Companies - Philippines
(2018-08 - 2020-01)
- Assisted clients with billing and technical concerns.
- Surpassed performance targets by 10% monthly.
- Trained and mentored new team members.
- Maintained accurate documentation in compliance with policies.
Sales Lady (Reliever) - Landmark Philippines – Peppermint Brand - Philippines
(2015 - 2015)
No certificate issued as this was a reliever position.
- Assisted customers in selecting clothing and fashion items.
- Achieved daily sales targets through strong product knowledge and upselling.
- Ensured visual merchandising and stock replenishment standards were met.
- Maintained a clean, welcoming, and organized sales area.
Factory Worker (Reliever) - Moses Agency – Assigned to Dragon Edge, Quezon City - Quezon City, Philippines
(2012 - 2012)
No certificate issued as this was a reliever position.
- Assigned by Moses Agency to support factory operations at Dragon Edge.
- Performed general labor duties including packaging, quality checking, and inventory assistance.
- Complied with production timelines and safety regulations in a fast-paced environment.
- Maintained organization and cleanliness in the production area.
Education
Bachelor of Arts - Undergraduate - Trinidad Municipal College (2012) Poblacion, Trinidad, Bohol
High School Graduate - Saint Isidore Academy (2009 - 2010) Poblacion, Trinidad, Bohol
Elementary Graduate - Trinidad Central Elementary School (2007) Poblacion, Trinidad, Bohol
