Rosabella Tisoy

Licensed Financial Advisor at Forward (FWD Philippines) (Present)

• Provided financial planning and advisory services tailored to client needs.
• Assisted clients with insurance, investment, and retirement solutions.
• Built and maintained strong client relationships through trust and clear communication.
• Delivered presentations and consultations to educate clients on financial products.

Freelance Sales Executive at Megaworld Corporation (Mactan Newtown) (Present)

• Sell condominium units to prospective clients
• Talk with clients and present property options
• Follow up with leads through calls and messages
• Promote listings through social media marketing
• Prepare and present sales materials
• Assist with paperwork from reservation to closing
• Guide clients through the buying process
• Coordinate with team for processing and updates
• Support clients until unit turnover
• Maintain relationships with clients after closing

Assistant Bookkeeper (OJT) at Interteam Philippines

• Assist with basic bookkeeping tasks and data entry
• Record daily transactions and maintain financial records
• Organize and file accounting documents
• Support account reconciliation and report preparation
• Assist with invoice and expense tracking
• Perform other administrative tasks as needed

Sales Account Manager / Fulfillment Manager at Kintegra Publishing and Marketing Consultant (2020-09 – 2022-03)

Managed global author accounts by providing tailored publishing and marketing strategies to enhance brand visibility and protect intellectual property. Led fulfillment operations to ensure timely delivery of services aligned with client goals, resulting in increased author satisfaction and retention.

Logistics Support / Customer Service at Amazon Operation Service Philippines Inc. (2018-09 – 2020-09)

Provided direct support to Amazon UK drivers and carriers, resolving complex package tracking issues, verifying geo-coordinates, and ensuring accurate and timely deliveries. Contributed to high customer satisfaction by delivering efficient and solution-oriented logistics support.

Customer Service Representative at Qualfon Philippines Inc. (2014-03 – 2015-02)

Provided outstanding customer support for the TracFone (Obama Phone) account, assisting with phone upgrades, technical troubleshooting, and service inquiries. Played a key role in improving customer satisfaction by delivering efficient, empathetic, and solutions-focused service.

Customer Support / Escalation Team at Wipro Philippines Inc. (2015-08 – 2017-05)

Handled escalated and dead-end tickets for the Best Buy US account, focusing on high-priority customer concerns. Delivered timely resolutions through thorough investigation and coordination with internal teams, resulting in a high case closure rate and improved customer satisfaction. Demonstrated strong problem-solving and communication skills in a fast-paced support environment.

Freelance Publishing and Marketing Consultant | Sales Executive at Book Collaborators/KlickReel Media (2024-03 – 2025-02)

Conducted daily cold calls and email outreach to potential clients, offering tailored publishing and marketing consultations. Managed the full sales cycle from initial contact to closing while ensuring successful project delivery. Built strong client relationships by understanding authors' goals and providing personalized solutions, consistently meeting monthly sales targets.

Retention Specialist / Sales Associates at Credit Monitoring Company - PO Box 4798 Seattle, WA 98194 (2025-04 – 2026-01)

• Handled both inbound and outbound calls, assisting clients with account registration and portal walkthroughs.
• Addressed cancellation requests by identifying issues, explaining benefits, and working to retain subscriptions.
• Supported affiliate partners, including a credit repair company, with portal navigation.
• Resolved client concerns related to credit bureau (3 bureaus) issues, account activation, and password resets.
• Focused on delivering empathetic, solution-oriented service to improve client satisfaction and reduce churn.

Sales Associate | Appointment Setter (Part-time - Remote) at RedBird Realty (2025-06 – 2026-03)

• Make daily outbound calls to FSBO, expired, and motivated seller leads
• Follow scripts to qualify sellers and identify motivation and timeline
• Handle objections and maintain professional communication
• Schedule and confirm appointments in the agent's calendar
• Update CRM with call results and detailed notes
• Follow up with leads through calls and drip campaigns
• Meet daily call and appointment targets
• Provide regular updates on calls, appointments, and results

Back Office Team - Account Specialist at Scott Leroy Marketing / Keller Williams Real Estate (2022-05 – 2023-10)

Built and managed agent profiles, coordinating the setup of essential tools on the KW Portal including email, websites, and account logins to streamline operations and support productivity for real estate professionals.

Bachelor of Science in Business Administration, Major in Financial Management – University of San Jose - Recoletos (2011 – 2018)

High School Diploma – St. Mary's Academy of San Nicolas (2007 – 2011)