Stephanie Navarra

Hospitality and operations professional with 9+ years of experience in hotel reservations, front office operations, property management, sales, guest relations, and business operations. Experienced in managing reservations, room inventory, guest concerns, corporate accounts, staffing, and client relationships. Proficient in Opera PMS, Fiesta PMS, and online travel agencies, including Agoda and Booking.com.

Manager at Anytime Billiards Inc. (2025-01 – 2026-08)

• Managed day-to-day business operations, staffing, scheduling, and payroll.
• Oversaw inventory, purchasing, and overall operational requirements.
• Supervised staff and addressed customer and operational concerns.

Account Executive at Bohol Shores (2024-08 – 2025-01)

• Conducted sales calls and represented the property at travel expos.
• Coordinated with on-site staff to ensure client requirements were properly executed.
• Organized personal, corporate, and government events and maintained client relationships.

Front Office Supervisor at U Hotels (2023-12 – 2024-04)

• Oversaw Front Office operations and ensured accurate daily reports in the absence of a Front Office Manager.
• Handled guest complaints and coordinated resolutions to maintain guest satisfaction.
• Managed relationships with exclusive corporate accounts while monitoring competitor rates, promotions, and room availability.

Reservations Associate at The Alpha Suites (2019-01 – 2020-09)

• Managed room inventory, reservations, and guest requests through multiple channels.
• Coordinated with Front Office, Housekeeping, Sales, and other departments to support smooth operations.

Reservations Agent at Hotel Kimberly, Inc. (2017-07 – 2018-10)

• Managed reservation inquiries, bookings, modifications, and special requests.
• Provided customer service through phone, email, and online reservation channels.

Front Office Associate at Hotel Jen Manila by Shangri-la (2017-07 – 2018-10)

• Assisted guests with check-in, room assignments, inquiries, and hotel services.
• Processed payments, prepared invoices, and addressed guest requests.

Professional Teaching Certificate – University of the Philippines Open University (2025 – 2026)

Bachelor of Science in Tourism Management – Far Eastern University Manila (2011 – 2016)