Crystal Tokarev

Detail-oriented healthcare professional with experience supporting clinical operations, patient coordination, and HIPAA-compliant environments. Known for clear communication, patient-focused care, and contributing to safe, efficient workflows in fast-paced medical settings

Medical Receptionist at Bodylase Medical Spa (2025-01 – Present)

• Provided patient-centered front-office and clinical support by coordinating appointments, managing patient flow, and assisting with intake and check-out processes
• Assisted licensed medical providers during procedures by preparing treatment rooms, setting up equipment and devices, and ensuring supplies were properly staged
• Applied topical lidocaine numbing agents under provider direction in preparation for clinical treatments
• Supported daily clinical operations by maintaining clean, organized procedure rooms in accordance with medical and safety standards
• Handled patient documentation, payments, and confidential information while maintaining strict HIPAA compliance
• Communicated effectively with providers and patients to promote comfort, safety, and efficient clinical workflows

Guest Coordinator at The Skin Bar Medical Spa (2024-01 – 2024-10)

• Provided exceptional customer service throughout all aspects of client appointments, including booking, checking in/out, answering questions and providing product and service knowledge - over the phone and in person
• Kept detailed logs of all retail inventory, and maintained a clean and inviting atmosphere to customer facing areas of the spa
• Upheld all HIPAA regulations and necessary medical documentation for applicable services
• Assisted customers with questions on products and services
• Detailed in displaying product knowledge
• Hosted regular counter events to promote new products
• Used Point of Sale terminals to ring up customers after completing sales

Sales Associate at Nourish Natural Bath Products (2023-06 – 2024-01)

• Demonstrated in-depth product knowledge, assisting customers with product selection and providing informative recommendations
• Established strong rapport with customers, resulting in repeat business and positive customer reviews

Beauty Sales Associate at Target (2018-07 – 2018-11)

• Assisted customers with questions on products and services
• Detailed in displaying product knowledge
• Hosted regular counter events to promote new products
• Used Point of Sale terminals to ring up customers after completing sales

Clerical Auditor at Red River Home Health (2017-04 – 2017-08)

• Perform personal bookkeeping services
• Classify, record, and summarize numerical and financial data to compile and keep financial records, using computers
• Perform general office duties such as filing, answering telephones, and handling routine correspondence, including regularly operating a fax machine and other basic office equipment
• Regularly handled confidential patient medical files and upheld HIPAA regulations

Medical Receptionist at Falls Chiropractic & Injury (2015-12 – 2016-12)

• Greet persons entering the clinic
• Receive payment and record receipts for services
• Transmit information or documents to customers, using computer, mail, or facsimile machine
• Perform administrative support tasks, as well as operating electronic devices to work with pay records, invoices, balance sheets, or other documents

Associates of Arts – Wake Tech Community College

Certification in Intro to UX Design – Career Foundry