NSO Specialist (New Store Openings) at Bagel Brands (Einstein Bros., Bruegger's, Noah's) (2024-09 – Present)
- Supported a record-breaking 57 bakery openings in 2025
- Executed new store openings across the entire country, frequently traveling to locations to ensure successful execution
- Led on-site execution and operational readiness for multiple high-volume bakery openings across diverse markets
- Coordinated new bakery openings by aligning timelines, resources, and communication across cross-functional teams
- Partnered closely with construction and operations teams to transition bakeries from build-out to fully operational status
- Conducted operations turnovers with construction teams to officially take possession of bakery locations on behalf of the company
- Collaborated with marketing teams to ensure accuracy and timely delivery of all POP materials
- Partnered with recruiting teams to ensure hiring timelines and training progress aligned with opening schedules
- Provided on-site training support and assisted in remote markets where no designated training location was available
- Reinforced company mission, vision, and values across new store openings
- Acted as a key point of contact between GMs, DMs, and Directors of Operations
- Identified and resolved operational challenges before, during, and after openings to ensure smooth transitions
- Supported Cincinnati Bruegger's conversions to Einstein Bros.
- Remained available post-opening to support teams at all levels—from Directors of Operations to General Managers—addressing questions, resolving issues, and ensuring any outstanding construction punch list items were completed in a timely manner
General Manager at Bagel Brands (Einstein Bros. Bagels) (2008-10 – 2024-09)
- Built and retained high-performing teams through effective hiring, training, and development strategies
- Led a top-performing bakery, achieving top 10% company-wide ranking and consistently performing within the top 20% across multiple years
- Identified and developed high-potential team members, preparing them for promotion into leadership positions
- Managed labor, inventory, and cost controls to meet profitability targets
- Maintained guest satisfaction scores above 80%
- Ensured compliance with health and safety regulations
- Managed a top-performing location companywide
- Built strong relationships with customers and vendors
- Delivered consistent sales growth while maintaining cost targets
