Lumine Michel

I am a highly organized and personable admin assistant with 6+ years of experience working with Epic/ EMR Systems, insuance referrals and prior authorizations, whom has exceptional customer service skills and can perform well in a fast pace environment. Looking to join an amazing team to thrive, grow with while increasing my professional skills.

Surgical Coordinator at Mass General Brigham (2023-08 – Present)

• Support physician with their administrative tasks: answering phones, scheduling surgeries, follow up appointments, etc.
• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.
• Schedule surgical cases, coordinate preop and postop requirements, request insurance authorizations, and coordinate appeals for denials.
• Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Patient Service Representative at DermCare Physicians and Surgeons (2018-10 – 2023-08)

• Keep track of patient Skin Check requirements
• Schedule Procedures such as biopsies, excisions and MOHS Surgery
• Register New Patients
• Ensure that referrals are addressed in a timely manner
• Process incoming and outgoing referrals as well as notify patients of pending appointments and obtain authorizations from insurance companies
• Answers, screens, and processes a high volume of calls in a professional manner.
• Utilizes centralized scheduling system and software applications to schedule appointments
• Verifies and updates patients' demographic information and insurance information
• Informs patient of necessary preparation for scheduled visit, including providing documents and notes from other providers, required preparation and protocol for diagnostic tests and procedures
• Triage calls for urgent information or services to appropriate staff
• Checks in patients in the computer system, verify demographic information, scan patient's insurance card
• Collect copayments and/or coinsurances from the patient and provide them with a receipt
• Make sure patient information in Epic crossed over to Athena accurately
• Prepare patient charts for the next day
• Check fax machine and distribute appropriately
• Log pathology reports coming in via fax
• Order office supplies, maintain inventory as needed

Practice Medical receptionist at Cambridge Health Alliance (2016-07 – 2018-09)

• 2 year EPIC experience
• Handling all calls appropriately and courteously
• Registering patients and scheduling appointments via Epic
• Verifying insurance eligibility using PASSPORT
• Maintain and support electronic medical records
• Collecting and processing co-pays
• Sorting and prioritizing incoming and outgoing mail for each provider
• Participate in department meetings.
• Schedule patient appointments according to department booking guidelines
• Relay messages to Triage Nurse
• Ability to deal with irate patients/customers using proper telephone etiquette