Meredith Green

A results-driven project management professional with a demonstrated history of success in customer experience, quality, cross-functional collaboration, and maintaining key relationships. Experienced in Agile methodologies, mentoring and developing staff, version control, automation, CAPAs, vendor management, and scripting. Proven aptitude for implementing strategies and solutions to drive efficiency, improve quality, and achieve exceptional process improvement for client satisfaction.

SENIOR CLIENT SOLUTIONS EXECUTIVE - TransPerfect - Boulder, CO

(2026)

• Handle projects from pre-flight to closeout, including budget, schedule, and tracking, ultimately providing quality deliverables.
• Serve as central point of contact for and liaison between external client contact and internal production staff.
• Investigate client complaints, discuss client feedback.
• Proactively anticipate issues and creatively problem solve.
• Assist with internal training.
• Report internal and external KPIs.
• Address escalations as needed.

TRANSLATIONS PROJECT MANAGER – ASSOCIATE DIRECTOR, LOCALIZATION & SCALE MANAGEMENT - YPrime - Malvern, PA (remote)

(2021 - 2025)

• Acted as a subject matter expert, point of escalation for vendors and quality, supported audits, client relationships, and stakeholders.
• Automated repetitive processes, reducing human error and timelines, e.g. from 2 weeks to 1 BD.
• Managed cross-functional process improvement with stakeholders, capacity planning, and built out KPIs and metric tracking.
• Developed documentation, mentored team, fostering growth and collaborative and efficient team environment.
• Achieved two week to one month reduction in timelines from eight to ten week baseline turnaround time.
• Created client profiles to enhance client experience and deliverable quality.
• Managed and negotiated localization of eCOA services, including tracking and reporting weekly progress.

LOCALIZATION QUALITY SPECIALIST - LOCALIZATION VENDOR MANAGER - RWS Life Sciences - Broomfield, CO

(2017 - 2021)

• Provided vendors with feedback and data-driven recommendations to improve medical and pharmaceutical localization quality.
• Analyzed translation quality, mitigated risk to enhance deliverable quality.
• Supported and built vendor relationships with language service provider partners.
• Supported production team with vendor rate compliance and quality compliance.
• Provided quality analysis and risk mitigation across accounts. Managed quality sampling projects on larger client portfolios.
• Led resource quality investigations (CAPAs).
• Implemented corrective and preventive actions and effectiveness verification checks to enhance quality.

PROJECT COORDINATOR - Amplexor - Broomfield, CO

(2016 - 2017)

• Outlined and shared content solutions and ensure quality and compliance for customers.
• Coordinated language and content management services in life sciences (pharmaceuticals).

PROFESSIONAL RESEARCH ASSISTANT - The University of Colorado at Boulder - Boulder, CO

(2011 - 2017)

• Supervised and created framework for VerbNet, PropBank, and OntoNotes annotation projects, trained and managed new annotators.
• Adjudicated and annotated PropBank, Coreference, Treebank, SemLink, and AMR (Abstract Meaning Representation).
• Wrote funding proposals, monthly reports, and academic publications.

ANNOTATOR - Appen Butler Hill - Seattle, WA (remote)

(2015 - 2016)

• Annotated noun phrase spans and semantic categories within search query text.
• Report progress to management.

DIALOGUE DEVELOPER - Boulder Language Technologies - Boulder, CO

(2013 - 2014)

• Created frame, grammar, and task files for the My Science Tutor application.
• Ran scripts, troubleshot errors, and annotated dialogue and phonemes, and uploaded files to FTP.

SCIENCE ANNOTATOR III - J.D. Power and Associates Web Intelligence Division - Westminster, CO

(2009 - 2010)

• Annotated the Structural Sentiment project, Age and Gender project, and supported Customer Insight and Strategy Team with ad-hoc annotation tasks.
• Managed Dependency Parsing project and wrote guidelines.

VOLUNTEER CRISIS COUNSELOR - The National Sexual Assault Hotline (RAINN) - Washington, DC (remote)

(2019)

• Provide empathy, resources, and crisis intervention to hotline visitors.
• Attend ongoing trainings and provide community support to volunteer peers.

CONCURRENT MASTER AND BACHELOR OF ARTS - Linguistics, TESOL certification | Minor in Mandarin Chinese | Human Language Technology - The University of Colorado at Boulder