Stephanie Lord

Results-driven IT and operations professional with 13+ years spanning technical support, project management, and client services. Proven ability to lead teams, streamline processes, and deliver solutions in fast-paced environments.

Resident Services Advisor - Cardinal Management Group, A RealManage Company LLC. – Loudoun Valley Estates II HOA Front Office - Ashburn, VA

(2025-06)

Serve as first point of contact for residents through email, phone calls and walk-ins, ensuring prompt and courteous customer service. Manage key fob assignments, pool passes, rental facility bookings, office supplies ordering, and community communications. Maintain resident contact information in CINC, update community website, compile monthly HOA Board of Directors Management Reports, and assist with community-wide events.

Utilize

Aura system, Access Granted system, Microsoft 365 applications, Adobe Acrobat, Zoom, ChatGPT, Canva, and various mobile and desktop applications.

• Serve as primary front-office contact for HOA residents, resolving inquiries and service requests via CINC Webaxis and Aura systems
• Manage access control, visitor logs, and resident records using Access Granted and community management platforms
• Streamline administrative workflows and maintain accurate documentation to support property management operations

Server - Brittany's Restaurant and Sports Bar - Lake Ridge, VA

(2024-12 - 2025-06)

Serve customers food and beverages by greeting tables, taking beverage and food orders, and ensuring correct service. Pour and serve beer and wine behind the bar. Answer phone and enter to-go orders into POS system. Ensure food items reach proper tables and manage to-go order completion. Assist with large private events, complete side work and end-of-shift cleaning, run server reports, and process credit card receipts and cash.

• Delivered high-volume table service in a fast-paced sports bar environment, consistently maintaining guest satisfaction
• Leveraged POS systems to process orders accurately and efficiently during peak service periods
• Collaborated with kitchen and bar staff to ensure seamless guest experiences

Beverage Server - The Rose Gaming Resort - Dumfries, VA

(2024-10 - 2024-12)

Serve beverages to patrons on the gaming floor, offering beverage choices and preparing drinks using POS system. Responsible for carrying and managing bank of cash for changes and cash purchases, maintaining receipts, and turning in bank at end of shift in secured area.

• Provided beverage service across gaming floor, maintaining compliance with service standards
• Managed high guest volume with professionalism and attention to detail
• Supported team operations during a high-traffic resort launch period

Restaurant Bartender/Server - TC's Front Porch - Navarre, FL

(2023-03 - 2024-09)

Focus on customer service ensuring positive dining experiences. Greet tables promptly, deliver drinks, offer menu suggestions, and address food concerns. Enter food and drink orders into POS system using touch-screen tablets, manage checks including splitting, applying discounts, and processing payments.

Perform side work and restaurant maintenance including sweeping, table cleaning, restocking supplies, and dishwashing. Demonstrate in-depth knowledge of food, drink, beer, wine and cocktail menus.

• Delivered full-service bartending and table service, building loyal repeat clientele over 18+ months

Stayed at home with my son during this period - Self Care

(2015-04 - 2023-03)

• Full-time caregiver; maintained personal development and readiness for professional re-entry

Project Manager - IMTAS Inc. - Quantico, VA

(2008-01 - 2015-04)

Responsibilities included planning, staffing, interviewing, selecting, evaluating, training, directing and providing assistance and guidance to contractor IT staff. Worked closely with FBI IT supervisors to manage IT issues, projects, customer problems and requests for new installations, troubleshooting, repair and maintenance of hardware, software, user profile and network issues. Assisted with monitoring, analyzing and assessing trends in IT issues and requests to identify and document new IT problems and fixes.

Compiled reports from Service Manager ticket request software.

• Led IT project delivery at IMTAS Inc. for 7+ years — managing SOWs, change management, asset/configuration management, and cross-functional technical teams

Bachelor of Science - Information Systems, Homeland Security and Information Technology - Strayer University (2010)

Associate of Arts - Information Technology - Strayer University (2008)