Timory Nash

Hardworking Assistant General Manager with 2 years of experience in remote team leadership and customer service operations within the pet care industry. Proven track record in coaching and developing team members to enhance performance and customer satisfaction. Skilled in managing workflows, resolving escalated customer concerns, and implementing solutions to improve efficiency. Committed to fostering a positive work environment while maintaining high standards of service quality.

Assistant General Manager at Dogtopia (2024-08 – 2026-09)

• Led and supported a remote team of Customer Service Representatives serving multiple Dogtopia locations across Arizona and Texas.
• Oversaw daily customer service operations to ensure consistent, efficient, and high-quality support.
• Coached, trained, and developed team members to improve performance, productivity, and customer satisfaction.
• Monitored team performance, productivity, and service quality while providing ongoing feedback and support.
• Managed remote workflows, team schedules, staffing needs, and daily operational priorities.
• Maintained clear communication and coordination across remote teams and multiple Dogtopia locations.
• Handled escalated customer concerns and worked to resolve issues with professionalism, empathy, and efficiency.
• Promoted accountability, employee engagement, company ethics, and adherence to established policies and procedures.
• Supported billing and account management operations, including enrollment, payment collection, outstanding balance resolution, and account updates.
• Assisted pet parents with billing questions, account concerns, enrollment processes, and payment-related issues.
• Managed sensitive customer and account information with accuracy, professionalism, and discretion.
• Balanced company policies and financial responsibilities with compassionate, solutions-focused customer service.
• Identified operational challenges and implemented solutions to improve team efficiency and the overall customer experience.
• Served as a dependable point of support for both remote representatives and pet parents while maintaining a positive and professional environment.

Office Clerk and Social Media Manager at Sprinkler World of Arizona (2020-05 – 2024-08)

• Filing paperwork
• Creating signage to be posted around the workplace
• Collaboration with coworkers
• Problem solving involving pricing and inventory
• Running Errands
• Detail-oriented organizational skills
• Office organization and cleanliness
• Creating informative social media posts
• Communicating with customers and vendors professionally

Barista at Starbucks (2020-12 – 2022-03)

• Applying teamwork with peers to expand and improve individual practice
• Customer connections and service
• Critical thinking skills to problem solve
• Listening to and tending to customer needs
• Multitasking in a fast-paced environment
• Tendering purchases efficiently
• Opening and closing tasks
• Preparing coffee via automatic espresso machine and pour over

Seasonal Sales Associate at Charlotte Russe (2021-11 – 2022-01)

• Management of product
• Visually appealing organization of product
• Troubleshooting customer concerns
• Effectively giving advice and direction to customers

Esthetician/Student at East Valley Institute of Technology (2018-08 – 2019-05)

• Collaborating and actively learning with peers
• Training on client consultation and client relations
• Practical training in skin care treatments
• Successful application of treatment training and relations with clients as well as peers
• Building positive relationships with clients

Certification in Aesthetics – East Valley Institute of Technology (2018-08 – 2025-12)

High school diploma – Arcadia High School (2016-08 – 2020-05)

Certificate in Aesthetics – East Valley Institute of Technology (2018-08 – 2019-05)