Assistant General Manager at Dogtopia (2024-08 – 2026-09)
- Led and supported a remote team of Customer Service Representatives serving multiple Dogtopia locations across Arizona and Texas.
- Oversaw daily customer service operations to ensure consistent, efficient, and high-quality support.
- Coached, trained, and developed team members to improve performance, productivity, and customer satisfaction.
- Monitored team performance, productivity, and service quality while providing ongoing feedback and support.
- Managed remote workflows, team schedules, staffing needs, and daily operational priorities.
- Maintained clear communication and coordination across remote teams and multiple Dogtopia locations.
- Handled escalated customer concerns and worked to resolve issues with professionalism, empathy, and efficiency.
- Promoted accountability, employee engagement, company ethics, and adherence to established policies and procedures.
- Supported billing and account management operations, including enrollment, payment collection, outstanding balance resolution, and account updates.
- Assisted pet parents with billing questions, account concerns, enrollment processes, and payment-related issues.
- Managed sensitive customer and account information with accuracy, professionalism, and discretion.
- Balanced company policies and financial responsibilities with compassionate, solutions-focused customer service.
- Identified operational challenges and implemented solutions to improve team efficiency and the overall customer experience.
- Served as a dependable point of support for both remote representatives and pet parents while maintaining a positive and professional environment.
Office Clerk and Social Media Manager at Sprinkler World of Arizona (2020-05 – 2024-08)
- Filing paperwork
- Creating signage to be posted around the workplace
- Collaboration with coworkers
- Problem solving involving pricing and inventory
- Running Errands
- Detail-oriented organizational skills
- Office organization and cleanliness
- Creating informative social media posts
- Communicating with customers and vendors professionally
Barista at Starbucks (2020-12 – 2022-03)
- Applying teamwork with peers to expand and improve individual practice
- Customer connections and service
- Critical thinking skills to problem solve
- Listening to and tending to customer needs
- Multitasking in a fast-paced environment
- Tendering purchases efficiently
- Opening and closing tasks
- Preparing coffee via automatic espresso machine and pour over
Seasonal Sales Associate at Charlotte Russe (2021-11 – 2022-01)
- Management of product
- Visually appealing organization of product
- Troubleshooting customer concerns
- Effectively giving advice and direction to customers
Esthetician/Student at East Valley Institute of Technology (2018-08 – 2019-05)
- Collaborating and actively learning with peers
- Training on client consultation and client relations
- Practical training in skin care treatments
- Successful application of treatment training and relations with clients as well as peers
- Building positive relationships with clients
