ITpro Kmr

Results-driven IT executive, an AI Enthusiast with 10+ professional certifications and 20+ years of international exposure across 11 countries, specializing in Client Relationship, Delivery and Governance Management in cloud, cybersecurity, SaaS, Application delivery services, PMO and digital transformation programs. Proven leader in consultative sales and delivery with diverse industries client management experience by aligning multi-year IT roadmaps with CXO priorities, optimizing operating models, and building high-performing global teams for cross vertical customers from Retail, Education, Telecom, Manufacturing, Travel & Hospitality, Logistics, Banking Finance & Tech SWs industries. Interested in senior leadership roles to scale revenue, modernize infrastructure, and strengthen security and operational excellence for enterprise clients.

Client / Portfolio Director - Tata Consultancy Services - In, US & CA

(2005 - 2026)

Owned and expanded strategic enterprise accounts, driving revenue growth, client retention, and long-term partnerships across North America

• Focused CSFs/KPIs are Strategic Alignment, Value Realization, Delivery Adaption, Execution success, Process Standardization, Stakeholder Engagement, Cost Savings and Time to Market, Risk Mitigation and Dashboard Reporting
• Led the global team of 10+ PMs and 25+ cross domain SMEs include SAs, BAs, SMs, ACs, Developers, QAs and delivered 30+ projects (migration, testing, integration, implementation, upgrade)
• Oversaw scope, schedule, budget, CRs, RAID logs, resources utilization without compromising quality.
• Formalized the project life cycle processes (PIR, Requirement & budget Finalization, SOW creation, project execution & reporting) through templates and defined response timelines for each steps throughout the delivery phase.
• Fulfilled the project requirements and expectations through feasibility analysis & PoCs to ensure of tangible outcome is measurable and meeting the business objectives.
• Managed escalations, Changes and risks proactively through mitigation plans and recovery strategies
• Reviewed the program health and concerns through D/W/BW meetings and Presented the status to SVP/CIOs at SteerCo meeting
• Set the RACI Metrix and shared the collaborative engagement plan for all the relevant stakeholders to achieve the common goal and management expectations
• Reviewed CRs, Release plans, Risk mitigation approaches and participated in CAB, ARB & PMO governance meetings to articulate the needs and secure approvals.
• Achieved above 90% client satisfaction by engaging the users and stakeholders to reflect on feedbacks and experience, hence assured continues support through strong governance and relationship management
• Managed and Delivered more than ~25 agile/waterfall based Projects in a year through Core-Flex resourcing strategies and pricing model
• Built trusted relationships with CIOs, CTOs, CFOs, and procurement leaders
• Led executive meetings such as QBRs, SteerCo at SLT/Board level to present Data Analysis, Performance improvements, Go-to-Green Plans, Engagement approach with roadmap strategy towards relationship growth
• Transformed client relationships from transactional delivery to strategic partnerships
• Managed entire deal cycles including solutioning, pricing, Stakeholders governance
• Structured and negotiated MSAs/SOWs with KPI/SLA frameworks and commercial models
• Aligned delivery, sales, and finance teams to optimize margin and deal profitability
• Engaged CoEs, Customer Engineering team for solutioning and Vendors in sales efforts

Product Manager – Enterprise Products - Redington (I) Ltd - Chennai

(2003 - 2005)

• $1M P&L Owner for IBM and SGI Enterprise Servers and Storage Products
• Managed national product portfolio revenue growth through channel Partners
• Recruited, Built and expanded partner ecosystem to sell enterprise product systems
• Owned forecasting, pricing strategy and Pipeline tracking with national sales strategy
• Recruited, Developed and led pre-sales teams to help Partners through collaborative sales
• Responsible for vendor and ISV liasioning enablement program
• Rolled out sales promotional offers, TOI schemes, mailer campaigns, Partner Roadshows
• Prepared and presented analytical sales and business achievement reports to EBM-Sales
• Built Stock and Sell, Marketing and Partner Enablement program strategy with Vendors